8.5.000.17

Genesys Web Engagement Sample Reporting Templates Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
05/11/16	Hot Fix		Platform Independent

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Genesys Web Engagement

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• The Pulse/GWETemplates folder now contains 2 new Pulse templates:
  • Queue-based statistics based on webengagement Open Media interactions
  • Rule-based statistics based on handled media interactions

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 8.5.000.17.