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8.5.102.01

Genesys Co-browse Plug-in for Workspace Desktop Edition Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
09/06/17 General X

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Genesys Co-browse

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List of Release Notes

What's New

This release contains the following new features and enhancements:

  • The Co-browse plug-in now optionally attaches additional data to a primary interaction (chat or voice). This attached data includes the following reporting metrics:
    • CoBrowseWriteModeDuration
    • CoBrowseStartPageURL
    • CoBrowseStartPageTitle
    • CoBrowseWriteModeStartPageURL
    • CoBrowseWriteModeStartPageTitle
To enable extended attached data, set the extendedAttachedData value to true in the cobrowse section of your Workspace Desktop Edition application in Genesys Administrator.
  • The Co-browse Plug-in for Workspace Desktop Edition now supports the following:
    • Windows 10


Resolved Issues

This release contains the following resolved issues:


  • The Co-browse Plug-in for Workspace Desktop Edition no longer conflicts with custom plug-ins if those plug-ins are configured to display automatically when an interaction is open. Previously, the Co-browse plug-in would override the custom plug-in behavior.


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This page was last modified on November 2, 2017, at 08:53.