Genesys Co-browse Plug-in for Workspace Desktop Edition Release Notes
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This release contains the following new features and enhancements:
- An agent can now consult another agent without affecting their own co-browsing availability. Previously, an agent would not be available for co-browsing if they consulted an agent who was already in a co-browsing session.
- Consulting agents now remain invisible when a customer starts a co-browsing session. Previously, both the agent and consulting agent became visible to the customer when starting a co-browsing session.
This release contains the following resolved issues:
Previously, Co-browse Plug-in for Workspace Desktop Edition would sometimes freeze the desktop UI when experiencing network delays. Now, all network requests from the plugin are executed in a separate thread and never block the desktop UI thread. (CB-3724)
No special procedure is required to upgrade to release 8.5.003.06.