Jump to: navigation, search

Genesys Co-browse Plug-in for Workspace Desktop Edition Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
08/22/16 Hot Fix X

Helpful Links

Releases Info

Product Documentation

Genesys Co-browse

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

  • An agent can now consult another agent without affecting their own co-browsing availability. Previously, an agent would not be available for co-browsing if they consulted an agent who was already in a co-browsing session.
  • Consulting agents now remain invisible when a customer starts a co-browsing session. Previously, both the agent and consulting agent became visible to the customer when starting a co-browsing session.
Full support for consultations during a Co-browse session will be added in future releases.

Resolved Issues

This release contains the following resolved issues:

Previously, Co-browse Plug-in for Workspace Desktop Edition would sometimes freeze the desktop UI when experiencing network delays. Now, all network requests from the plugin are executed in a separate thread and never block the desktop UI thread. (CB-3724)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last modified on August 22, 2016, at 12:05.


Comment on this article:

blog comments powered by Disqus