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Known Issues and Recommendations

Genesys Co-browse Server

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Genesys Co-browse Server. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.

See also Internationalization Issues.

Co-browse can improperly synchronize hover effects for DOM elements if their appearance is set to none in CSS styles (affected CSS properties: appearance, -moz-appearance, -webkit-appearance).

ID: CB-4247 Found In: Fixed In: 

The Co-browse run-time Voice statistics are not updated when the Co-browse session ends if agents are using Workspace Web Edition.

ID: CB-4710 Found In: Fixed In: 

Configuration options for Cassandra retention policy changed names in but the option templates incorrectly list old option names.

Incorrect option names

  • retention.entity.livesessionentity
  • retention.entity.sessionhistoryentity
  • retention.entity.windowhistoryentity

Correct option names

  • retention.entity.live_sessions
  • retention.entity.chat_session
  • retention.entity.session_history
  • retention.entity.window_history
ID: CB-4072 Found In: Fixed In:

Fixed healthcheck functionality. Co-browse Server now responds correctly to HTTP requests to /cobrowse/health. Previously, Co-browse Server could respond with an erroneous 500 Internal Server Error message.

ID: CB-3706 Found In: Fixed In:

Co-browse Server may work incorrectly if you simultaneously enable Secured Connection mode and ADDP on connection to Configuration Server.

Workaround: Do not enable ADDP and UPGRADE or TLS CONNECTION MODE in the setenv.bat at the same time.

Genesys recommends setting ADDP and Secured Connection mode in the setenv.bat separately.
ID: CB-3112 Found In: Fixed In:

ADDP settings on connection to Configuration Server are not applied if they are specified in the Co-browse Server application connection.

Workaround: All configuration in relation to the Configuration Server connection must be specified in the setenv.bat located in the <Co-browse Server installation>/server directory.

ID: CB-3093 Found In: Fixed In:

Internationalization Issues

Information in this section is included for international customers.

There are no internationalization issues for this product.

This page was last edited on March 11, 2019, at 20:49.
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