8.5.000.17

Web Engagement Reporting Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
04/06/16	General			X		X

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• List of 8.5.x Releases
• 8.5.x Known Issues

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Genesys Web Engagement

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• The Web Engagement Reporting Server widgets were significantly enhanced:
  • By default, metrics are now calculated for today—that is, starting at midnight. Users can adjust the time frame using time filters, as mentioned below.
  • The prospect metric is no longer available. You can use the Bounce Rate metric to calculate the engaged visitors or prospects.
  • Bounce is defined in a simpler way.
  • Metrics—for example, the bounce ratio—are no longer duplicated across widgets.
  • The Total Visit Duration widget was removed from the Web Traffic Today extended view.
  • The Top 5 Languages widget in the Web Traffic Today extended view now displays a bar chart by default.
  • The Overview Timeline widget in the Engagement Summary Today extended view now displays a grouped bar chart by default.
  • The extended views now include a time filter widget that lets you display data for a specific time frame. The default time frame is today—that is, starting at midnight.

Resolved Issues

This release contains the following resolved issues:

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garp-config-tool.jar now lets you directly specify the name of the index that is used for Web Engagement analytical reporting. (WM-6534)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.000.17.