100.0.100.04

EX Engage Connector Agent State Sync Service Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
07/28/23	General			X

What's New

This release contains the following new features and enhancements:

• This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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The agent status sync between Genesys Cloud and Engage is improved. Previously, if an agent (created in Engage) was deleted in Genesys Cloud, The agent presence was not synced correctly if that agent was recreated in Engage. (CCEASS-248)

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Upgrade Notes

No special procedure is required to upgrade to release 100.0.100.04.