Premier Edition Cloud
Premier Edition Cloud (PEC) architecture leverages the world-class SIP-server with advanced routing features at Genesys’s core and is delivered as an on-demand service. With a cloud-based solution, agent set-up, whether in-office or remote, takes place in minutes. Easily assign and modify skills for agents. Iteratively improve productivity and statistics in real-time by monitoring agent activity and reviewing historical reports.
Learn how VCC can support your contact center.
Learn how to use VCC Dashboard.
Learn how to handle interactions and work with your team.
Learn how to use the VCC Historical Reporting.
Learn how to use CX Builder.
Find out information about the Adapters:
Learn how to use the VCC CTI Adapter for Salesforce.
Learn how to use the VCC CTI Adapter for Zendesk.
Learn how to use the VCC CTI Adapter for NetSuite.
Learn how to use the VCC Gplus Adapter for Salesforce.
Premier/Self Service eLearning Course Links
Setup and Troubleshooting