Premier Edition Cloud
Premier Edition Cloud (PEC) architecture leverages the world-class SIP-server with advanced routing features at Genesys’s core and is delivered as an on-demand service. With a cloud-based solution, agent set-up, whether in-office or remote, takes place in minutes. Easily assign and modify skills for agents. Iteratively improve productivity and statistics in real-time by monitoring agent activity and reviewing historical reports.
This is the Premier Edition Cloud VCC agent desktop. Are you looking for Workspace Web Edition Agent Desktop? Click these links: Workspace Web Edition 8.5.2 or Workspace Web Edition 9.0.0.
PEC Solution Guide
Learn how VCC can support your contact center.
VCC Dashboard Help
Learn how to use VCC Dashboard.
VCC Agent Desktop Help
Learn how to handle interactions and work with your team.
Historical Reporting Help
Learn how to use the VCC Historical Reporting.
CX Builder Documentation
Learn how to use CX Builder.
Find out information about the Adapters:
VCC CTI Adapter for Salesforce Help
Learn how to use the VCC CTI Adapter for Salesforce.
VCC CTI Adapter for Zendesk Help
Learn how to use the VCC CTI Adapter for Zendesk.
VCC CTI Adapter for NetSuite Help
Learn how to use the VCC CTI Adapter for NetSuite.
VCC Gplus Adapter for Salesforce Help
Learn how to use the VCC Gplus Adapter for Salesforce.
Premier/Self Service eLearning Course Links
Agent
Administrator/Supervisor
IVR Self-Service
Setup and Troubleshooting
Provides information on customer-guided troubleshooting techniques.