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Premier Edition Cloud

Premier Edition Cloud (PEC) architecture leverages the world-class SIP-server with advanced routing features at Genesys’s core and is delivered as an on-demand service. With a cloud-based solution, agent set-up, whether in-office or remote, takes place in minutes. Easily assign and modify skills for agents. Iteratively improve productivity and statistics in real-time by monitoring agent activity and reviewing historical reports.

PEC Solution Guide

Learn how VCC can support your contact center.

VCC Dashboard Help

Learn how to use VCC Dashboard.

VCC Agent Desktop Help

Learn how to handle interactions and work with your team.

Historical Reporting Help

Learn how to use the VCC Historical Reporting.

CX Builder Documentation

Learn how to use CX Builder.

Hosted PBX, powered by BluIP

Learn how to use and manage your hosted PBX.

Find out information about the Adapters:

VCC CTI Adapter for Salesforce Help

Learn how to use the VCC CTI Adapter for Salesforce.

VCC CTI Adapter for Zendesk Help

Learn how to use the VCC CTI Adapter for Zendesk.

VCC CTI Adapter for NetSuite Help

Learn how to use the VCC CTI Adapter for NetSuite.

VCC Gplus Adapter for Salesforce Help

Learn how to use the VCC Gplus Adapter for Salesforce.

Troubleshooting Guide

Provides information on customer-guided troubleshooting techniques.

This page was last modified on April 26, 2018, at 19:33.