Genesys Engage
Workspace Desktop Edition
System Guides / Release Notes / Other
Best Practices and White Papers
Genesys Configuration Options
Genesys Glossary
Genesys Use Cases
Release Notes
System-Level Guides
Genesys Engage cloud
CX Analytics
CX Builder
Genesys Engage cloud
Designer
Hosted Provider Edition
Premier Edition Cloud
Desktops and Gplus Adapters
Composer
Genesys Agent Scripting
Genesys Desktop
Genesys Rules System
Genesys Softphone
Gplus Adapters
Interaction Workspace
Web Services and Applications
Workspace Desktop Edition
Workspace Web Edition
Framework
Genesys Administrator
Management Framework
Multimedia Connector for Skype for Business
SIP Cluster
SIP Feature Server
SIP Server
SIP Voicemail
T-Servers
Digital
Genesys Engage Digital (eServices)
Genesys Callback
Genesys Co-browse
Genesys Widgets
Genesys Web Engagement
Genesys WebRTC Service
intelligent Workload Distribution
Knowledge Center
Universal Contact Server
Outbound
CX Contact
Engage
Genesys SMS Aggregation Service
Outbound Contact
Reporting and Analytics
CC Analyzer/CCPulse+
Billing Data Server
Genesys Customer Experience Insights
Genesys Info Mart
Genesys Interactive Insights
Interaction Concentrator
Genesys Predictive Routing
License Reporting Manager
Pulse
Pulse Advisors
Performance Management Advisors
Real-Time Metrics Engine
Reporting and Analytics Aggregates
Reporting Templates
Routing
Composer
Orchestration Server
Universal Routing
SDKs
Genesys Interaction SDK
Genesys Mobile Engagement
Genesys SDKs
Platform SDK
Simulator Test Toolkit
SIP Endpoint SDK
Support
Genesys Care (Support)
Voice Self Service
Composer
Genesys Intelligent Automation
Genesys Voice Platform
IVR Interface Option
Workforce Engagement Management
Genesys Interaction Recording
Genesys Skills Management
Genesys Performance DNA
Genesys Training Manager
Genesys Interaction Analytics (GIA)
Genesys Decisions
Workforce Management
Other Products
Business Edition: Premise
Context Services
Conversation Manager
Cloud CTI
Genesys Expert Contact
Genesys Express
Genesys Quality Management
Genesys Video Gateway
Microsoft Skype for Business
Social Engagement
UC Connector
Workspace Desktop Edition
Interaction Workspace 8.1 User's Guide
Getting Started
Interaction Workspace Concepts
Log In
Manage Your Status
Forward Your Calls
Find A Contact Or An Internal Target
Handling Interactions
Handle A Voice Call
Handle A Voice Consultation
Transfer A Voice Call
Conference A Voice Call
Record Interactions
Handle Web Callback Interactions
Handle Outbound-Campaign Voice Interactions
Handle Internal Instant Messaging
Handle A Chat Interaction
Handle A Chat Consultation
Transfer A Chat Interaction
Conference A Chat Interaction
Handle An E-Mail Interaction
Handle An SMS Interaction
Transfer An SMS Interaction
Handle A Twitter Interaction
Handle A Facebook Interaction
Handle An RSS Interaction
Handle A Workitem Interaction
Blend Different Media Into A Single Conversation
Edit Case Information And Record Information
Using The Standard Response Library
Apply Disposition Codes
Using The Interaction Bar
Contact Management
Manage Contacts
Using Workbins
Using Workbins
Team Lead Functionality
Monitor Coach And Barge-in Interactions
Workbin and Queue Management
Contact Center Tasks
View KPIs And Statistics
Receive Business And System Messages
Personalize Your Workspace
Change History
New In Interaction Workspace 8.1.4
Other guides
Workspace Desktop Edition Deployment Guide
Workspace Desktop Edition Help
Workspace Desktop Edition Developer's Guide
Custom Localization of Workspace Desktop Edition
8.5.1
8.5.0
8.1.4
Jump to:
navigation
,
search
Change History
New in Interaction Workspace 8.1.401.00
This page was last edited on March 22, 2013, at 14:27.
Feedback
Comment on this article:
Please enable JavaScript to view the
comments powered by Disqus.
blog comments powered by
Disqus
Feedback
Comment on this article: