Backup for Sending the ScriptID
SUMMARY: The configuration instructions for FetchScriptIDfromURS require additional information.
Genesys Voice Platform 7.6 Reference Manual.
CHAPTER: Chapter 1: Element Management Provisioning System
SECTION: Provisioning a Customer, Step 2—GenesysCTI
ADD THIS NOTE under Step 6 on page 43:
- Genesys Queue Adapter (GQA) receives the DNIS and ANI as a part of the CallInfoResp from IServer to CFA.
- GQA receives the RESULT, CONNID and DNIS (set to the ScriptId value) as a part of the CallInfoResp from IServer to CFA.
- GQA sends RESULT, CONNID and DNIS (set to the ScriptId value).
- If the scriptID is not received, then GQA sends the ANI and DNIS that it received as part of CallInfoResponse from the IServer, along with the result and CONNID.