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Backup for Sending the ScriptID

SUMMARY: The configuration instructions for FetchScriptIDfromURS require additional information.

DOCUMENT: The Genesys Voice Platform 7.6 Reference Manual.
CHAPTER: Chapter 1: Element Management Provisioning System
SECTION: Provisioning a Customer, Step 2—GenesysCTI
ADD THIS NOTE under Step 6 on page 43:

Important
Because some switches may not be able to provide the proper DNIS, the FetchScriptIdfromURS option is set in Behind-the-Switch mode, and Genesys Framework is configured to provide the ScriptID when this happens. The details are:
  1. Genesys Queue Adapter (GQA) receives the DNIS and ANI as a part of the CallInfoResp from IServer to CFA.
  2. GQA receives the RESULT, CONNID and DNIS (set to the ScriptId value) as a part of the CallInfoResp from IServer to CFA.
  3. GQA sends RESULT, CONNID and DNIS (set to the ScriptId value).
  4. If the scriptID is not received, then GQA sends the ANI and DNIS that it received as part of CallInfoResponse from the IServer, along with the result and CONNID.

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This page was last modified on 15 April 2015, at 15:08.