As of Friday October 16th, access to restricted content on this site now requires you to log in with your Genesys account. If you don't have an account, you can request one at these locations: Request MyPartner Portal Account or Request My Support Account.
Jump to: navigation, search

Genesys Expert Contact

Genesys Genesys Expert Contact extends a company's resources to manage customer interactions (voice/data delivery and e-mail) beyond the traditional contact center. Through the addition of two components (Genesys Agent Desktop and CTI-Less T-Server), this product enables a company to include people, located in back offices, branch offices, and other remote locations, as experts, without requiring a PBX/CTI (computer-telephony integration) link at these locations.

Important
This product entered End of Life (EOL) on August 1, 2017, and reached End of Support on August 1, 2019. If you have questions, contact your account representative.
This page was last edited on December 2, 2019, at 20:11.