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Genesys Integration Server Deployment Guide

Welcome to the Genesys Integration Server Deployment Guide. This document introduces you to the concepts, terminology, and procedures relevant to the Genesys Integration Server 7.6. Topics covered in this guide include:

  • Genesys Integration Server (GIS) architecture
  • Deployment-planning considerations
  • GIS installation and configuration procedures
  • Instructions for starting and stopping GIS
  • Instructions for generating the WSDL files for the Session, Statistics, and Configuration services
Important
This document is valid only for the 7.6.x release(s) till the 7.6.5 release(s) of this product.


About Genesys Integration Server

Genesys Integration Server (GIS) provides an interface to the Genesys Framework—specifically to Stat Server statistics, Configuration Database configuration information, the Agent Interaction services, and the Open Media Interaction services. It presents APIs that enable you to create client applications designed to access and modify Genesys data, or to build agent-facing applications based on your own customized, web-based applications.

Intended Audience

This document, primarily intended for managers who will be planning the deployment of GIS, system administrators, and integrators. It assumes that you have a basic understanding of:

  • Computer-telephony integration (CTI) concepts, processes, terminology, and applications.
  • Network design and operation.
  • Your own network configurations.

You should also be familiar with the architecture and functions of the Genesys Framework and Customer Interaction Management Platform—especially with the Configuration Layer and with Stat Server.

Chapter Summaries

In addition to this preface, this document contains the following chapters:

List of Procedures

This page was last edited on January 9, 2014, at 10:32.

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