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Backup Configuration

This topic lists the types of backup configuration supported in eServices 8.1.

Component Type of Support Remarks

Chat Server

Warm standby and load balancing

Supported through load balancing on Web API Server and SMS Server.

Classification Server

Warm standby and load balancing

Co-Browsing Server

Load balancing

Supported through load balancing on Web API Server and SMS Server.

E-mail Server

Warm standby and load balancing

Supported through load balancing on Web API Server and SMS Server; also through ESP load balancing by Interaction Server.

Interaction Server

Warm standby

See the Warning below.

Interaction Server Proxy

Warm standby

SMS Server

Warm standby

Social Messaging Server

Warm standby

Training Server

Load balancing

Supported in that it can process multiple training jobs. However, if an instance of Training Server becomes unavailable while it is processing a job, then a second running instance of Training Server will not pick up the job for processing. Instead, you must restart the first instance.

Universal Contact Server

Warm standby

Universal Contact Server Proxy

Warm standby

Web API Server

Load balancing

Supported through load balancing on Web API Server and SMS Server.
Warning
For Interaction Server, Local Control Agent
  • Must be running on the hosts of both primary and backup server.
  • Must be connected to Solution Control Server.

For general information on warm standby, see the Framework Architecture Help and the Framework Deployment Guide.

This page was last edited on May 4, 2018, at 14:53.

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