This section guides you through the various actions you must take to plan, deploy, and test your eServices solution for both Windows, and UNIX.
This section describes a model setup of a blended (e-mail and chat), single-tenant eServices solution deployed on a single Windows host machine, such as might be deployed in a lab setting. Complete these actions in the following order to deploy your solution.
Choose which machines will host the eServices and various third-party components. For a sample architecture layout, see Component Distribution.
Choose which machines will host your databases. To help you calculate the rough size of your databases, use the formulas in Estimating Database Size.
Although Web API Server is not updated in the 8.5.0 release,
you can use the 8.1.2 version with eServices 8.5.0.
Web API Server requires a web server and an application container;
deployment of some common combinations of those items is described in
the "Deploying Third-Party Web Applications" chapter of the
eServices 8.1 Deployment Guide.
Double-check that the connections you made with the configuration wizard are in place. For a list of necessary connections, see Connections.
Using Genesys Administrator Extension, add a connection from Stat Server to Interaction Server (or to Interaction Server Proxy). Stat Server uses this connection to find and route interactions to available eServices agents.