Premier Edition: CX Analytics

CX Analytics offers analysis of call data and insight into the performance of voice applications so changes can quickly be made to the call flow to increase containment and customer satisfactions. Iteratively improve productivity and statistics in real-time by monitoring agent activity and reviewing historical reports.

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CX Analytics Help

Learn how to use the information found in CX Analytics.

CX Analytics Release Note

Review new features, corrections, and limitations of CX Analytics.

VCC Release Note

Review new features, corrections, and limitations of Virtual Contact Center.

VCC Solution Guide

Learn more about the Virtual Contact Center Solution.