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Customer Interaction Portal

Important
This product entered End of Life (EOL) on May 31, 2017. It enters End of Maintenance on November 30, 2018, and reaches End of Support on May 31, 2019. If you have questions, contact your account representative.

Genesys Customer Interaction Portal (GCIP) is a Web-based solution that enables managed service providers to offer on-demand contact-center functionality including traditional touchtone and speech-enabled self-service applications. It is scalable and can handle multi-tenancy and multi-branding. GCIP is a thin-client interface for provisioning, managing, operating and controlling IVR/Speech applications (module “GCIP for Self Services”) and on-demand contact-center services (module “GCIP for Assisted Services”) in real time.

Release Notes

Documentation

Deployment Guide

Use this guide to install and configure Customer Interaction Portal.

Help

Use this guide to learn how to use Customer Interaction Portal.

International Help

Click this link to access links for the Customer Interaction Portal help file in different languages.

Readme and Advisory

This page was last modified on June 23, 2017, at 07:57.