Customer Interaction Portal
Genesys Customer Interaction Portal (GCIP) is a Web-based solution that enables managed service providers to offer on-demand contact-center functionality including traditional touchtone and speech-enabled self-service applications. It is scalable and can handle multi-tenancy and multi-branding. GCIP is a thin-client interface for provisioning, managing, operating and controlling IVR/Speech applications (module “GCIP for Self Services”) and on-demand contact-center services (module “GCIP for Assisted Services”) in real time.
Use this guide to install and configure Customer Interaction Portal.
Use this guide to learn how to use Customer Interaction Portal.
Click this link to access links for the Customer Interaction Portal help file in different languages.