Overview

Genesys Care Remote Alarm Monitoring - Standard Delivery is available to Genesys Care Premium Care or Flex Care customers to monitor their Genesys application environment 24X7 for critical issues via alarms.

This document describes in detail:

• Architectural overview
• Prerequisites needed prior to installation
• Guidance on the installation
• Usage of the Genesys Care Mobile App (Android or iOS)
• Alarms supported
• Installation of the Genesys Care Log File Management Tool
• Planning and Operational Recommendations

Log File Management Tool

Along with Genesys Care Remote Alarm Monitoring, the Genesys Log File Management Tool (LFMT) expedites resolution time by quickly getting more complete and accurate troubleshooting information to the experts working the issue. This information includes:

• Immediate proactive retrieval of log files when a critical alarm is received
• Fast and targeted log file capture
• Reliable log file retention

It is strongly recommended that you download the Genesys Care Log File Management Tool (LFMT) to enable the retrieval of log files and expedite issue resolution. (Note: you must be logged into My Support to view this page)