Overview

Genesys Care Remote Alarm Monitoring - Standard Delivery is available to Genesys Care Premium Care or Flex Care customers to monitor their Genesys application environment 24X7 for critical issues via alarms.

This document describes in detail:

• Architectural overview
• Prerequisites needed prior to installation
• Guidance on the installation
• Usage of the Genesys Care Mobile App (Android or iOS)
• Alarms supported
• Installation of the Genesys Care Log File Management Tool