Overview

Genesys Care Remote Alarm Monitoring - Standard Delivery is available to Genesys Care Premium Care or Flex Care customers to monitor their Genesys application environment 24X7 for critical issues via alarms.

This document describes in detail:

Prerequisites needed prior to installation -Guidance on the installation -Usage of the Genesys Care Mobile App (Android or iOS) -Recommended installation of the Genesys Care Log File Management Tool