Cases

If you are a Designated Contact at a direct customer with a current Service Contract, you will be able to see your non-closed cases and those opened by all other Designated Contacts at your company.

If you work for a Genesys partner, you will be able to see all non-closed cases that your company has opened for end users you represent.

If you are a Genesys employee, you will have the same access that is available to you when you login from your Genesys-assigned device.