IWWDep Table of Contents Page

Welcome title: Web Services and Applications Configuration Guide

ProductOverview title: What is Web Services and Applications?

• ClientSideBrowserSupport does not exist. Click to create ClientSideBrowserSupport in 8.5.2DRAFT
  
• ConfigAdmin title: Configuration and Administration by Using Options and Annexes
  
• CustomerCase title: Customer Case
  
• ActionCodes title: Configuring Not Ready Reason Codes
  

Provisioning title: Provisioning Workspace Web Edition

• IntroToConfigOptions title: Introduction To Configuration Options
  
• SettingUpAgents title: Setting Up Agents On The System
  
• AgentLoginAndAuthentication title: Agent Login And Authentication
  
• EnablingComms title: Enabling Internal And External Communications
  
• HandlingInteractions title: Handling Interactions
  
• EnablingAgentstoViewKPIs title: Enabling Agents to View KPIs and Contact Center Statistics
  
• EnablingAgentsToManageContacts title: Enabling Agents To Manage Contacts
  
• OutboundContact title: Outbound Contact - Provisioning Case Data
  
• InteractionManagement title: Enabling Supervisors to Manage Workbins and Queues
  

ConfigurationOptions title: Workspace Web Edition Configuration Options

• ActiveRecording title: Active Recording
  
• AgentStatus title: Agent Status
  
• Application title: Application
  
• CaseData title: Case Data
  
• Chat title: Chat
  
• Co-browse title: Co-browse
  
• Contact title: Contact
  
• ContactCenterStatistics title: Contact Center Statistics
  
• Email title: Email
  
• Expression title: Expression
  
• Facebook title: Facebook
  
• Interaction title: Interaction
  
• Intercommunication title: Intercommunication
  
• KPI title: KPI
  
• LoginVoice title: Login
  
• MainWindow title: Main Window
  
• Outbound title: Outbound
  
• ServiceClientAPI title: Service Client API
  
• StandardResponse title: Standard Response
  
• TeamCommunicator title: Team Communicator
  
• TeamLead title: Team Lead
  
• Toast title: Interaction Preview (Toast)
  
• Twitter title: Twitter
  
• Voice title: Voice
  
• Voice Mail title: Voicemail
  
• Workbin title: Workbin
  
• OverridingInteractionWorkspaceOptions title: Overriding Workspace Options
  

ConfigurationOptionsForGKC does not exist. Click to create ConfigurationOptionsForGKC in 8.5.2DRAFT

• PluginArchetecture does not exist. Click to create PluginArchetecture in 8.5.2DRAFT
  
  • GKCConfigurationOptions title: Knowledge Center
    
  • FileHierarchy does not exist. Click to create FileHierarchy in 8.5.2DRAFT
    
  • ViewHierarchy does not exist. Click to create ViewHierarchy in 8.5.2DRAFT
    
• Layouts does not exist. Click to create Layouts in 8.5.2DRAFT
  
  • AskTab does not exist. Click to create AskTab in 8.5.2DRAFT
    
  • BrowseTab does not exist. Click to create BrowseTab in 8.5.2DRAFT
    
  • HistoryTab does not exist. Click to create HistoryTab in 8.5.2DRAFT
    
• EnvironmentSetup does not exist. Click to create EnvironmentSetup in 8.5.2DRAFT
  
• RepositoryPreparation does not exist. Click to create RepositoryPreparation in 8.5.2DRAFT
  
• RemoteServerConfiguration does not exist. Click to create RemoteServerConfiguration in 8.5.2DRAFT
  
• NodejsServer does not exist. Click to create NodejsServer in 8.5.2DRAFT
  

ConfigurationOptionsForGWE title: Web Engagement