Web Services API Reference

RESTRICTED

Important

This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this documentation might not be fully implemented in the application.

Welcome to the Web Services Application Programming Interface (API) Reference.

This API Reference covers all the resources and methods available to developers through the Genesys Web Services API Reference.

Each subcategory presents information about relevant operations, related resources, Request parameters and Return values.

General (restricted) Concepts employed by the various portions of the Genesys Web Services REST API.

Voice API (restricted) Voice portion of the Genesys Web Services REST API and guidance for developers building voice-related client applications.

Interactions API (restricted) Multimedia portion of the Genesys Web Services REST API and guidance for developers building multimedia-related client applications.

Channels API (restricted) Channels API portion of the Genesys Web Services REST API.

Provisioning API (restricted) Provisioning API portion of the Genesys Web Services REST API.

Contacts API (restricted) Contacts API portion of the Genesys Web Services REST API.

Settings API (restricted) Configuration tasks that modify the behavior of existing functionality.

Statistics API (restricted) Statistics API portion of the Genesys Web Services REST API.

Workitem API (restricted) Workitem REST API and guidance for developers building workitem-related client applications.