Web Services API Reference

RESTRICTED

Important

This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this documentation might not be fully implemented in the application.

Welcome to the Web Services Application Programming Interface (API) Reference.

This API Reference covers all the resources and methods available to developers through the Genesys Web Services API Reference.

Each subcategory presents information about relevant operations, related resources, Request parameters and Return values.

General (restricted) This document describes concepts employed by the various portions of the Genesys Web Services REST API and provides guidance for developers building related client applications.

Voice API (restricted) This document describes general concepts for the voice portion of the Genesys Web Services REST API and provides guidance for developers building voice-related client applications.

Interactions API (restricted) This document describes general concepts for the multimedia portion of the Genesys Web Services REST API and provides guidance for developers building multimedia-related client applications.

Channels API (restricted) This document describes general concepts for the Channels API portion of the Genesys Web Services REST API.

Deployment Guide (restricted)Use this book to deploy Workspace Web Edition & Web Services.

Web Services API Reference (restricted) Use this book to customize Workspace Web Edition & Web Services.

Workspace Web Edition Configuration Guide (restricted)Use this book to configure Workspace Web Edition agent interface.

Workspace Web Edition Help (restricted)Use this help to get information about the features of the agent interface.