Cases

For case management capabilities, you must be a Designated Contact. When using the Genesys Care mobile app, you can view your non-closed cases and those opened by all other Designated Contacts at your company. You can also post updates to a case and request that a case be closed.

If you have Read-Only access, you can view non-closed via the mobile app, but you cannot post updates or request that a case be closed.

Genesys partners that download the Genesys Care Mobile App can view all non-closed Cases that your company has opened for all the end users your firm represents.

If you are a Genesys employee, you will have the same access that is available to you when you login from your Genesys-assigned device.