Web Services API Reference

RESTRICTED

Important

This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this documentation might not be fully implemented in the application.

Welcome to the Genesys Web Services Application Programming Interface (API) Reference.

This Genesys Web Services REST API can be used to write agent applications that provide a variety of contact center-related features. These features include agent state management, call control, supervisor monitoring, and call recording.

This reference explains the resources and methods available to developers. Each subcategory presents information about relevant operations, related resources, request parameters and return values.

General (restricted) Concepts employed by the various portions of the Genesys Web Services REST API.

Voice API (restricted) Voice REST API and guidance for developers building voice-related client applications.

Interactions API (restricted) Multimedia REST API and guidance for developers building multimedia-related client applications.

Channels API (restricted) Channels REST API and guidance for building applications that use channels.

Provisioning API (restricted) Provisioning REST API and guidance for building applications that do provisioning.

Contacts API (restricted) Contacts REST API and guidance for building contacts-related client applications.

Settings API (restricted) Configuration tasks to modify the behavior of existing functionality.

Statistics API (restricted) Statistics REST API portion and guidance for developers to use statistics.

Workitem API (restricted) Workitem REST API and guidance for developers building workitem-related client applications.

Hierarchical Dispositions API (restricted) Hierarchical Dispositions API and guidance for developers building dispositions-related client applications.