Rpfeiffer/Email Agent

   Inbound Email for Agents

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Contact center agents have a choice of desktop environments that work on-prem or in the cloud.

Genesys Engage cloud Genesys Engage cloud inbound email. a bunch of characters that should be invisible

Workspace Web Edition Web-based interface for handling inbound email both on-prem and in the cloud.

Workspace Desktop Edition Premise-based inbound email capabilities.

Related content

• Outbound email

Genesys Engage use cases

Classic Genesys Engage docs