Jdruker/GCXI PG displaysInFolder
All Agent attributes, incl. displaysInFolder
Agent
Agent > Detail > Ixn State
Agent > Detail > Session
Agent > Detail > State
- Active Reason
- Active State
- End Timestamp
- Reason Timestamp
- Start Timestamp
- State
- Reason Code
- Reason Code
- Reason Key
- Reason Key
- Reason Type Code
- Reason Type Code
- Reason Value
- Reason Value
Agent > Group Membership
- Agent Group
- Agent Name
- Agent Resource Key
- Date Added
- Date Removed
- End TS
- Group Key
- Start Date Time Key
Agent > State and Reason
- Group Combination Sess Key
- Reason Code
- Reason Key
- Reason Type Code
- Reason Value
- Resource State Reason Key
- State Name
- Agent Group
- Agent Group
- Agent Name
- Agent Name
- Media Type
- Media Type
Agent > Activity
- Agent Group
- Agent Group
- Agent Name
- Agent Name
- Business Result
- Business Result
- Customer Segment
- Customer Segment
- Interaction Descriptor Key
- Interaction Descriptor Key
- Interaction Key
- Interaction Key
- Interaction Subtype
- Interaction Subtype
- Interaction Type
- Interaction Type
- Media Type
- Media Type
- Resource Group
- Resource Group
- Resource Name
- Resource Name
- Service Subtype
- Service Subtype
- Service Type
- Service Type
Agent > Activity > Activity Call Survey
- Agent Score
- Agent Score
- Call Score
- Call Score
- Company Score
- Company Score
- IQ1 - IQ4
- IQ1 - IQ4
- Product Score
- Product Score
- SQ1 - SQ2
- SQ1 - SQ2
Agent > Activity > Activity User Data Example
- Category
- Category
- Category Key
- Category Key
- Classify Actionability Category
- Classify Actionability Category
- Classify Sentiment Category
- Classify Sentiment Category
- Dimension 1 - Dimension 5
- Dimension 1 - Dimension 5
- Dimension 6 - Dimension 10
- Dimension 6 - Dimension 10
- Influence Category
- Influence Category
- Screen Actionability Category
- Screen Actionability Category
- Screen Sentiment Category
- Screen Sentiment Category
Agent > Activity > Queue
- Queue
- Queue
- Queue Group
- Queue Group
Agent > State and Reason > Interaction State
- Interaction Subtype
- Interaction Subtype
- Interaction Type
- Interaction Type
Agent > State and Reason > Interaction State > Interaction Predictive Routing
- Interaction Subtype
- Interaction Subtype
- Interaction Type
- Interaction Type
- Model
- Model
- Predictor
- Predictor
- Predictor Switch
- Predictor Switch
All Agent metrics, incl. displaysInFolder
Display is not correct because "Agent > Activity > Queue, Outbound Contact > Agent Contact" is being interpreted as separate from "Agent > Activity > Queue"
Agent
Agent > Activity
- Accepted Thread
- Accepted Unique
- Accepted
- Actionability
- Agent Disconnect First
- Agent - Queue A Group Combination
- Agent - Queue Q Group Combination
- Avg Actionability Score
- Avg Conference Accepted Handle Time
- Avg Consult Initiated Time
- Avg Consult Received Warm Time
- Avg Consult Received Time
- Avg Consult Received Warm Wrap Time
- Avg Consult Received Wrap Time
- Avg Engage Time
- Avg Handle Time
- Avg Hold Time
- Avg Influence Score
- Avg Invite Time
- Avg Revenue
- Avg Satisfaction
- Avg Sentiment Score
- Avg Transfer Accepted Handle Time
- Avg Transfer Initiated Handle Time
- Avg Wrap Time
- Conference Accepted Time
- Conference Initiated
- Conference Offered
- Conference Received Accepted
- Consult Initiated Time
- Consult Initiated
- Consult Offered
- Consult Received Accepted Warm
- Consult Received Accepted
- Consult Received Hold
- Consult Received Time
- Consult Received Warm Hold
- Consult Received Warm Time
- Consult Received Warm Wrap Time
- Consult Received Warm Wrap
- Consult Received Wrap Time
- Consult Received Wrap
- Consult Responses
- Engage Time
- Engage
- Focus Time
- Focus
- Group Combination
- Handle Time
- Hold Time
- Hold
- Influence Score
- Invite Time
- Invite
- Not Accepted
- Offered with Actionability
- Offered with Influence
- Offered with Revenue
- Offered with Satisfaction
- Offered with Sentiment
- Offered
- Percent Abandoned Inviting
- Percent Transfer Initiated
- Percent Transfer Received Accepted
- Abandoned Inviting
- Rejected
- Responded Unique
- Responses
- Revenue
- Satisfaction
- Sentiment Score
- Short
- Transfer Accepted Cold
- Transfer Accepted Time
- Transfer Accepted Warm
- Transfer Initiated Agent Cold
- Transfer Initiated Agent Warm
- Transfer Initiated Agent
- Wrap
- Transfer Initiated Time
- Transfer Offered
- Transfer Received Accepted
- Wrap Time
- Start Date Time Key
- Start Date Time Key
Agent > Activity > Queue
- Abandoned Inviting
- Accepted Others
- Accepted Thread
- Accepted Unique
- Accepted
- Actionability
- Agent Disconnect First
- Avg Actionability Score
- Avg Consult Initiated Time
- Avg Consult Received Time
- Avg Consult Received Warm Time
- Avg Consult Received Warm Wrap Time
- Avg Consult Received Wrap Time
- Avg Engage Time
- Avg Handle Time
- Avg Hold Time
- Avg Influence Score
- Avg Invite Time
- Avg Revenue
- Avg Satisfaction
- Avg Sentiment Score
- Avg Wrap Time
- Conference Initiated
- Conference Received Accepted
- Consult Initiated Time
- Consult Initiated
- Consult Received Accepted Warm
- Consult Received Accepted
- Consult Received Hold
- Consult Received Time
- Consult Received Warm Hold
- Consult Received Warm Time
- Consult Received Warm Wrap Time
- Consult Received Warm Wrap
- Consult Received Wrap Time
- Consult Received Wrap
- Consult Responses
- Engage Time
- Focus Time
- Focus
- Handle Time
- Hold Time
- Hold
- Influence Score
- Invite Time
- Invite
- Not Accepted
- Offered with Actionability
- Offered with Influence
- Offered with Revenue
- Offered with Satisfaction
- Offered with Sentiment
- Offered
- Percent Abandoned Inviting
- Percent Accepted
- Percent Transfer Initiated Agent
- Percent Transfer Initiated
- Percent Transfer Received Accepted
- Rejected
- Responded Unique
- Responses
- Revenue
- Satisfaction
- Sentiment Score
- Short
- Start Date Time Key
- Transfer Initiated Agent
- Transfer Received Accepted
- Wrap Time
- Wrap
- Engage
- Engage
Agent > Detail > Ixn State
Agent > Detail > Session
Agent > Detail > State
Agent > Group Membership
Agent > State and Reason > Interaction State
- Accepted Eventually
- Group Combination
- Ixn Busy Time
- Ixn Wrap Time
- Ixn Wrap
- Not Accepted
- Not Ready In Time
- Not Ready In
- Not Ready Out Time
- Not Ready Out
- Percent Consult Received Time
- Percent Engage Time
- Percent Hold Time
- Percent Invite Time
- Percent Ixn Wrap Time
- Percent Not Ready In Time
- Percent Not Ready Out Time
- Percent Wrap In Time
- Percent Wrap Out Time
- Wrap In Time
- Wrap In
- Wrap Out Time
- Wrap Out
- Accepted
- Accepted
- Consult Received Accepted
- Consult Received Accepted
- Consult Received Time
- Consult Received Time
- Consult Received Wrap Time
- Consult Received Wrap Time
- Engage Time
- Engage Time
- Hold
- Hold
- Hold Time
- Hold Time
- Invite Time
- Invite Time
- Offered
- Offered
Agent > State and Reason > Interaction State > Interaction Predictive Routing
Agent > State and Reason > Summarized State
- Active Time
- Busy Time
- Busy
- Not Ready Reason Count
- Not Ready Reason Time
- Not Ready Time
- Not Ready
- Omni Active Time
- Omni Busy Time
- Omni Busy
- Omni Not Ready Time
- Omni Not Ready
- Omni Other State Time
- Omni Ready Time
- Omni Ready
- Omni Wrap Time
- Omni Wrap
- Other State Time
- Percent Busy Time
- Percent Not Ready Reason Time
- Percent Not Ready Time
- Percent Occupancy
- Percent Omni Busy Time
- Percent Omni Not Ready Time
- Percent Omni Occupancy
- Percent Omni Other State TIme
- Percent Omni Ready Time
- Percent Other State Time
- Percent Ready Time
- Percent Omni Wrap Time
- Percent Wrap Time
- Ready Time
- Ready
- State Reason Time
- State Reason
- Wrap Time
- Wrap
- Start Date Time Key
- Start Date Time Key
Outbound Contact
Outbound Contact > Agent Contact
- Avg Preview Time
- Group Combination
- Preview Time
- Preview
- Accepted
- Accepted
- Avg Engage Time
- Avg Engage Time
- Avg Handle Time
- Avg Handle Time
- Avg Hold Time
- Avg Hold Time
- Avg Wrap Time
- Avg Wrap Time
- Consult Received Accepted
- Consult Received Accepted
- Consult Received Hold
- Consult Received Hold
- Consult Received Time
- Consult Received Time
- Consult Received Warm Hold
- Consult Received Warm Hold
- Consult Received Warm Time
- Consult Received Warm Time
- Consult Received Warm Wrap
- Consult Received Warm Wrap
- Consult Received Warm Wrap Time
- Consult Received Warm Wrap Time
- Consult Received Wrap
- Consult Received Wrap
- Consult Received Wrap Time
- Consult Received Wrap Time
- Engage Time
- Engage Time
- Handle Time
- Handle Time
- Hold
- Hold
- Hold Time
- Hold Time
- Invite
- Invite
- Invite Time
- Invite Time
- Offered
- Offered
- Revenue
- Revenue
- Satisfaction
- Satisfaction
- Short
- Short
- Start Date Time Key
- Start Date Time Key
- Transfer Initiated Agent
- Transfer Initiated Agent
- Wrap
- Wrap
- Wrap Time
- Wrap Time
Outbound Contact > Contact Attempt
- All SIT
- Answering Machine Detected
- Attempts
- Avg CPD Dial Time
- Avg CPD Time
- Avg CPD Transfer Time
- Busy Campaign
- Busy
- Callbacks Completed
- Callbacks Missed
- Callbacks Scheduled
- Canceled
- CPD Dial Time
- CPD Dial
- CPD Time
- CPD Transfer Time
- CPD Transfer
- CPD
- Dial Dropped
- Dial Made
- Fax Modem Detected
- No Signal
- Not Accepted
- Overdial
- Personal Callbacks Completed
- Personal Callbacks Missed
- Personal Callbacks Scheduled
- Port Unavailable
- SIT Detected
- SIT Invalid Number
- SIT No Circuit
- SIT Operator Intercept
- SIT Ratio
- SIT Reorder
- SIT Unknown
- SIT Vacant
- Do Not Call
- Abandoned Waiting
- Abandoned Waiting
- Accepted
- Accepted
- Start Date Time Key
- Start Date Time Key
Additional attributes for Agent folder
Agent > State and Reason
- Agent Group
- Agent Group
- Agent Name
- Agent Name
- Media Type
- Media Type
Agent > Activity
- Agent Group
- Agent Group
- Agent Name
- Agent Name
- Business Result
- Business Result
- Customer Segment
- Customer Segment
- Interaction Descriptor Key
- Interaction Descriptor Key
- Interaction Key
- Interaction Key
- Interaction Subtype
- Interaction Subtype
- Interaction Type
- Interaction Type
- Media Type
- Media Type
- Resource Group
- Resource Group
- Resource Name
- Resource Name
- Service Subtype
- Service Subtype
- Service Type
- Service Type
Agent > Activity > Activity Call Survey
- Agent Score
- Agent Score
- Call Score
- Call Score
- Company Score
- Company Score
- IQ1 - IQ4
- IQ1 - IQ4
- Product Score
- Product Score
- SQ1 - SQ2
- SQ1 - SQ2
Agent > Activity > Activity User Data Example
- Category
- Category
- Category Key
- Category Key
- Classify Actionability Category
- Classify Actionability Category
- Classify Sentiment Category
- Classify Sentiment Category
- Dimension 1 - Dimension 5
- Dimension 1 - Dimension 5
- Dimension 6 - Dimension 10
- Dimension 6 - Dimension 10
- Influence Category
- Influence Category
- Screen Actionability Category
- Screen Actionability Category
- Screen Sentiment Category
- Screen Sentiment Category
Agent > State and Reason > Interaction State > Interaction Predictive Routing
- Interaction Subtype
- Interaction Subtype
- Interaction Type
- Interaction Type
- Model
- Model
- Predictor
- Predictor
- Predictor Switch
- Predictor Switch
Agent > State and Reason > Interaction State
- Interaction Subtype
- Interaction Subtype
- Interaction Type
- Interaction Type
Agent > Activity > Queue
- Queue
- Queue
- Queue Group
- Queue Group
Agent > Detail > State
- Reason Code
- Reason Code
- Reason Key
- Reason Key
- Reason Type Code
- Reason Type Code
- Reason Value
- Reason Value
This page was last edited on October 2, 2019, at 00:39.
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