Jdruker/GCXI PG Queries Playground
UsedIn for attributes?
| folder | attr | usedIn |
|---|---|---|
| folder | attr | usedIn |
| Agent | Agent Group | Agent Task Dashboard • Async Chat Dashboard • Agent Group Business Attribute Report • Agent Group Interaction Handling Report • Agent Group Queue Business Attribute Report • Chat Agent Stats • Chat Engagement Report • Task Routing Agent Group Activity • Task Routing Agent Group Summary Activity |
| Agent | Agent Name | Agent Performance Dashboard • Predictive Routing Agent Occupancy • Supervisor Dashboard • Agent Activity • Agent Conduct Report • Agent Interaction Hierarchy Report • Agent Interaction State • Agent Interval Based Report • Agent Login-Logout Details Report • Agent Not Ready Reason Code Report • Agent Not Ready Report • Agent Omnichannel Report • Agent Outbound Campaign Report • Agent Queue Report • Agent Report • Agent Social Engagement Report • Agent State Details Report • Agent Summarized State • Agent Summary Activity Email Report • Agent Summary Activity Report (Active) • Agent Summary Activity Report (Interaction) • Agent Utilization Report • Agent Wrap Report • Chat Engagement Report • Co-browse Summary Report • Interaction Handling Attempt Report • Predictive Routing Agent Occupancy Report (Active Time & Predictive) • Predictive Routing Agent Occupancy Report (Interaction Time) • Survey Answer Report • Task Routing Agent Activity • Task Routing Agent Group Activity • Task Routing Agent Group Summary Activity • Task Routing Agent Summary Activity |
| Agent | Agent Resource Key | Co-browse Summary Report |
| Agent | Group Combination Key | Agent Group • Agent Group (Target) • Agent Login-Logout Details Report • Agent State Details Report • Interaction Handling Attempt Report |
| Agent | Group Key | |
| Agent > Detail > Ixn State | Additional Info | Interaction Handling Attempt Report |
| Agent > Detail > Ixn State | End Timestamp | |
| Agent > Detail > Ixn State | Interaction Type | |
| Agent > Detail > Ixn State | Start Timestamp | |
| Agent > Detail > Ixn State | State | |
| Agent > Detail > Session | Active | Agent Login-Logout Details Report |
| Agent > Detail > Session | End Timestamp | Agent Login-Logout Details Report |
| Agent > Detail > Session | Session Key | Agent Details Activity Report • Agent Login-Logout Details Report |
| Agent > Detail > Session | Start Timestamp | Agent Login-Logout Details Report |
| Agent > Detail > State | Active Reason | Agent State Details Report |
| Agent > Detail > State | Active State | Agent State Details Report |
| Agent > Detail > State | End Timestamp | |
| Agent > Detail > State | Reason Timestamp | Agent State Details Report |
| Agent > Detail > State | Start Timestamp | Agent State Details Report |
| Agent > Detail > State | State | Agent State Details Report |
| Agent > Group Membership | Agent Group | Agent Group Membership Details Report |
| Agent > Group Membership | Agent Name | Agent Group Membership Details Report |
| Agent > Group Membership | Agent Resource Key | |
| Agent > Group Membership | Date Added | Agent Group Membership Details Report |
| Agent > Group Membership | Date Removed | Agent Group Membership Details Report |
| Agent > Group Membership | End TS | |
| Agent > Group Membership | Group Key | |
| Agent > Group Membership | Start Date Time Key | |
| Agent > State and Reason | Group Combination Sess Key | |
| Agent > State and Reason | Reason Code | Agent Not Ready Reason Code Report • Agent State Details Report |
| Agent > State and Reason | Reason Key | |
| Agent > State and Reason | Reason Type Code | |
| Agent > State and Reason | Reason Value | |
| Agent > State and Reason | Resource State Reason Key | Agent Not Ready Reason Code Report • Agent State Details Report |
| Agent > State and Reason | State Name | Agent Details Activity Report |
| Billing Data | Business Unit | IVR Usage Report • Inbound Voice Report |
| Billing Data | Metric | |
| Billing Data | Region | IVR Usage Report • Inbound Voice Report |
| Business Attribute | Business Result | Agent Activity • Agent Group Business Attribute Report • Agent Group Queue Business Attribute Report • Business Metrics Executive Report • Contact Center Report • Interaction Handling Attempt Report • Interaction Volume Business Attribute Email Report • Interaction Volume Business Attribute Report • Predictive Routing Detail Report • Task Routing Detail Report • Task Volume Report |
| Business Attribute | Customer Segment | Agent Activity • Agent Group Business Attribute Report • Agent Group Queue Business Attribute Report • Business Metrics Executive Report • Contact Center Report • Customer Perspective Report • Interaction Handling Attempt Report • Interaction Volume Business Attribute Email Report • Interaction Volume Business Attribute Report • Predictive Routing Detail Report • Task Routing Detail Report • Task Volume Report |
| Business Attribute | Interaction Key | Interaction Flow Report • Interaction Handling Attempt Report |
| Business Attribute | Interaction Subtype | Contact Center Report |
| Business Attribute | Interaction Type | Contact Center Dashboard • Abandoned Delay Report • Agent Activity • Agent Detail Activity Report • Agent Group Business Attribute Report • Agent Group Queue Business Attribute Report • Agent Interaction Hierarchy Report • Agent Interval Based Report • Agent Not Ready Report • Agent Outbound Campaign Report • Agent Queue Report • Agent Report • Agent Summary Activity Report (interaction) • Agent Utilization Email Report • Agent Utilization Report • Agent Wrap Report • Contact Center Report • Interaction Flow Report • Interaction Handling Attempt Report • Interaction Volume Business Attribute Email Report • Interaction Volume Business Attribute Report • Predictive Routing Detail Report • Queue Outline Report • Queue Report • Queue Summary Report • Speed of Accept (hours) Report • Speed of Accept (seconds) Report • Task Routing Agent Activity • Task Volume Report |
| Business Attribute | Service Subtype | Contact Center Report • Interaction Handling Attempt Report • Predictive Routing Detail Report • Task Volume Report • Transfer Detail Report |
| Business Attribute | Service Type | Agent Activity • Agent Group Business Attribute Report • Agent Group Queue Business Attribute Report • Business Metrics Executive Report • Contact Center Report • Customer Perspective Report • Interaction Handling Attempt Report • Interaction Volume Business Attribute Email Report • Interaction Volume Business Attribute Report • Predictive Routing Detail Report • Task Routing Agent Activity • Task Volume Report • Transfer Detail Report |
| Callback | Callback Dim 1 Key | |
| Callback | Callback Dim 2 Key | |
| Callback | Callback Dim 3 Key | |
| Callback | Callback Direction | Callback Summary Report |
| Callback | Callback Offer Type | Callback Summary Report |
| Callback | Callback Type | Callback Summary Report |
| Callback | Channel | Callback Summary Report |
| Callback | Dial Dialog Result | |
| Callback | Final Dial Result | |
| Callback | Final Target | |
| Callback | Offer Timing | |
| Callback | Order Connect | |
| Callback | Queue | Callback Summary Report |
| Callback | Queue Key | |
| Callback > Detail | Callback Dim 4 Key | Callback Details Report |
| Callback > Detail | Customer Phone Number | Callback Details Report |
| Callback > Detail | Desired Time | |
| Callback > Detail | Dial Result | |
| Callback > Detail | Final | Callback Details Report |
| Callback > Detail | Forced Dialed | Callback Details Report |
| Callback > Detail | Service ID | Callback Details Report |
| Chat | End Reason | |
| Chat | Ended By | |
| Chat | Language Name | |
| Chat | Media Origin | Chat Engagement Report • Chat Session Report |
| Chat | Mode | Async Chat Dashboard • Chat Agent Stats • Chat Interaction Stats |
| Chat > Thread | Media Origin | |
| Chat Bot | Bot Category | Bot Dashboard • Bot Sessions Overall |
| Chat Bot | Bot Function | |
| Chat Bot | End Reason | |
| Chat Bot | End Result | |
| Chat Bot | Ended By | |
| Co-browse | Co-browse Duration | Co-browse Detail Report |
| Co-browse | Co-browse End Time | Co-browse Detail Report |
| Co-browse | Co-browse Session ID | Co-browse Detail Report |
| Co-browse | Co-browse Start Time | Co-browse Detail Report |
| Co-browse | Handling Agent Name | Co-browse Detail Report |
| Co-browse | Interaction Duration | Co-browse Detail Report |
| Co-browse | Interaction End Time | Interaction Handling Attempt Report • Co-browse Detail Report |
| Co-browse | Interaction Start Time | Co-browse Detail Report |
| Co-browse | Irf Anchor | Co-browse Detail Report |
| Co-browse | Mode | Co-browse Detail Report |
| Co-browse | Mode End Time | Co-browse Detail Report |
| Co-browse | Mode Key | |
| Co-browse | Mode Start Time | Co-browse Detail Report |
| Co-browse | Page End Time | Co-browse Detail Report |
| Co-browse | Page Key | |
| Co-browse | Page Start Time | Co-browse Detail Report |
| Co-browse | Page Title | Co-browse Detail Report |
| Co-browse | Page Url | Co-browse Detail Report |
| Co-browse | Resource Agent Key | Co-browse Detail Report |
| Co-browse | Start Date Time Key | Co-browse Detail Report |
| Designer | Application ID | |
| Designer | Application Key | |
| Designer | Application Name | Application Duration Report • Application Summary Report • Blocks Summary Report • Milestone Summary Report • Survey Answer Report • Survey Statistics Report |
| Designer | Application Version | |
| Designer > Activity | Activity | Activity by Final Disposition Report • Activity Summary Report |
| Designer > Activity | Activity Key | |
| Designer > Activity | Completed Flag | |
| Designer > Bot | Bot | |
| Designer > Bot | Intent | |
| Designer > Bot | Last Intent | |
| Designer > Bot | Media Type | |
| Designer > Session | Bail Out | |
| Designer > Session | Call Type | |
| Designer > Session | Country | |
| Designer > Session | Deflection | |
| Designer > Session | Deflection Message | |
| Designer > Session | DNIS | |
| Designer > Session | Exit Point | |
| Designer > Session | Final Disposition | Milestone Summary Report • Application Summary Report |
| Designer > Session | Language | Milestone Path Analysis Report |
| Designer > Session | Last | |
| Designer > Session | Region | Milestone Path Analysis Report |
| Designer > Session | Strike Out | Blocks Summary Report |
| Designer > Session | User Disposition | |
| Designer > Session > Detail | Session Detail | |
| Designer > Session > Detail | Session ID SSuF | Interaction Handling Attempt Report |
| Designer > Session Block | Block | Blocks Summary Report |
| Designer > Session Milestone | Milestone | Milestone Summary Report |
| Designer > Survey | Multi - Agent | Survey Answer Report |
| Designer > Survey | Survey Answer | Survey Answer Report |
| Designer > Survey | Survey Question | Survey Answer Report |
| Detail > Handling Attempt | Active | Interaction Handling Attempt Report |
| Detail > Handling Attempt | Case ID | Interaction Handling Attempt Report |
| Detail > Handling Attempt | Connection ID | Interaction Handling Attempt Report |
| Detail > Handling Attempt | Customer ID | Interaction Handling Attempt Report |
| Detail > Handling Attempt | End Timestamp | Interaction Handling Attempt Report |
| Detail > Handling Attempt | From | Interaction Handling Attempt Report |
| Detail > Handling Attempt | GUID | Interaction Handling Attempt Report |
| Detail > Handling Attempt | Handling Attempt End | Interaction Handling Attempt Report |
| Detail > Handling Attempt | Handling Attempt Start | Interaction Handling Attempt Report |
| Detail > Handling Attempt | Handling Resource | Interaction Handling Attempt Report |
| Detail > Handling Attempt | Interaction Duration | Interaction Handling Attempt Report |
| Detail > Handling Attempt | Interaction Handling Attempt ID | Interaction Handling Attempt Report |
| Detail > Handling Attempt | Interaction ID | |
| Detail > Handling Attempt | Interaction ID SSF | Interaction Handling Attempt Report |
| Detail > Handling Attempt | Interaction Resource ID | |
| Detail > Handling Attempt | Irf Anchor | |
| Detail > Handling Attempt | IRF Start Date Time Key | Interaction Handling Attempt Report |
| Detail > Handling Attempt | Last Interaction Resource | Interaction Handling Attempt Report |
| Detail > Handling Attempt | Last IVR | Interaction Handling Attempt Report |
| Detail > Handling Attempt | Last Queue | Co-browse Detail Report • Interaction Handling Attempt Report |
| Detail > Handling Attempt | Last Queue Key | Co-browse Detail Report • Interaction Handling Attempt Report |
| Detail > Handling Attempt | Last VQueue | Co-browse Detail Report • Interaction Handling Attempt Report |
| Detail > Handling Attempt | Last VQueue Key | Co-browse Detail Report |
| Detail > Handling Attempt | Media Server Ixn Guid | Interaction Handling Attempt Report |
| Detail > Handling Attempt | Resource State | Interaction Handling Attempt Report |
| Detail > Handling Attempt | Root ID | Interaction Handling Attempt Report |
| Detail > Handling Attempt | Routing Target | Predictive Routing Detail Report • Interaction Handling Attempt Report |
| Detail > Handling Attempt | Routing Target Selected | Interaction Handling Attempt Report |
| Detail > Handling Attempt | Routing Target Type | Interaction Handling Attempt Report |
| Detail > Handling Attempt | Source Name | Transfer Detail Report • Interaction Handling Attempt Report |
| Detail > Handling Attempt | Source Resource Key | |
| Detail > Handling Attempt | Source Type | Transfer Detail Report |
| Detail > Handling Attempt | Start Timestamp | Interaction Handling Attempt Report |
| Detail > Handling Attempt | Stop Action | Interaction Handling Attempt Report |
| Detail > Handling Attempt | Strategy Name | Interaction Handling Attempt Report |
| Detail > Handling Attempt | Technical Descriptor Key | Interaction Flow Report |
| Detail > Handling Attempt | Technical Result | Interaction Flow Report • Interaction Handling Attempt Report |
| Detail > Handling Attempt | Technical Result Reason | Interaction Flow Report • Interaction Handling Attempt Report |
| Detail > Handling Attempt | Technical Result Resource Role | Interaction Flow Report • Interaction Handling Attempt Report |
| Detail > Handling Attempt | Technical Result Role Reason | Interaction Flow Report • Interaction Handling Attempt Report |
| Detail > Handling Attempt | To | Interaction Handling Attempt Report |
| Detail > Handling Attempt | UD Custom Key | |
| Detail > Handling Attempt | UD Interaction Resource ID | Interaction Handling Attempt Report |
| Detail > Handling Attempt > Handling Predictive Routing | Active | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Case ID | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Connection ID | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Customer ID | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | End Timestamp | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | From | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | GUID | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Handling Attempt End | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Handling Attempt Start | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Handling Resource | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Interaction Duration | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Interaction Handling Attempt ID | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Interaction ID | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Interaction Resource ID | |
| Detail > Handling Attempt > Handling Predictive Routing | IRF Start Date Time Key | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Last IVR | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Last Queue | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Last Queue Key | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Last VQueue | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Last VQueue Key | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Resource State | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Root ID | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Routing Target | |
| Detail > Handling Attempt > Handling Predictive Routing | Routing Target Selected | |
| Detail > Handling Attempt > Handling Predictive Routing | Routing Target Type | |
| Detail > Handling Attempt > Handling Predictive Routing | Skill Combination Requested | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Source | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Start Timestamp | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Stop Action | |
| Detail > Handling Attempt > Handling Predictive Routing | Technical Result | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Technical Result Reason | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Technical Result Resource Role | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | Technical Result Role Reason | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | To | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling Predictive Routing | UD Interaction Resource ID | Predictive Routing Detail Report |
| Detail > Handling Attempt > Handling User Data Example | Detail 1-16 | |
| Detail > Transfer | End Timestamp | Transfer Detail Report |
| Detail > Transfer | From | Transfer Detail Report |
| Detail > Transfer | GUID | Transfer Detail Report |
| Detail > Transfer | Handling Attempt End | Transfer Detail Report |
| Detail > Transfer | Handling Attempt Start | Transfer Detail Report |
| Detail > Transfer | Handling Attempt Target Start | Transfer Detail Report |
| Detail > Transfer | Interaction Handling Attempt ID | Transfer Detail Report |
| Detail > Transfer | Interaction ID | Transfer Detail Report |
| Detail > Transfer | Source Business Result | Transfer Detail Report |
| Detail > Transfer | Source Customer Segment | Transfer Detail Report |
| Detail > Transfer | Source Last Queue | Transfer Detail Report |
| Detail > Transfer | Source Last VQueue | |
| Detail > Transfer | Source Service Subtype | Transfer Detail Report |
| Detail > Transfer | Source Service Type | Transfer Detail Report |
| Detail > Transfer | Source Technical Result | Transfer Detail Report |
| Detail > Transfer | Source Technical Result Reason | Transfer Detail Report |
| Detail > Transfer | Source Technical Result Resource Role | Transfer Detail Report |
| Detail > Transfer | Source Technical Result Role Reason | Transfer Detail Report |
| Detail > Transfer | Start Timestamp | Transfer Detail Report |
| Detail > Transfer | Target Business Result | Transfer Detail Report |
| Detail > Transfer | Target Customer Segment | Transfer Detail Report |
| Detail > Transfer | Target Interaction Descriptor Key | |
| Detail > Transfer | Target Last Queue | Transfer Detail Report |
| Detail > Transfer | Target Last Queue Key | |
| Detail > Transfer | Target Last VQueue | |
| Detail > Transfer | Target Last VQueue Key | |
| Detail > Transfer | Target Name | Transfer Detail Report |
| Detail > Transfer | Target Resource Key | |
| Detail > Transfer | Target Service Subtype | Transfer Detail Report |
| Detail > Transfer | Target Service Type | Transfer Detail Report |
| Detail > Transfer | Target Technical Descriptor Key | |
| Detail > Transfer | Target Technical Result | Transfer Detail Report |
| Detail > Transfer | Target Technical Result Reason | Transfer Detail Report |
| Detail > Transfer | Target Technical Result Resource Role | Transfer Detail Report |
| Detail > Transfer | Target Technical Result Role Reason | Transfer Detail Report |
| Detail > Transfer | Target Type | Transfer Detail Report |
| Detail > Transfer | To | Transfer Detail Report |
| Detail > Transfer > Target User Data Example | Dimension 1-10 | |
| Detail > Transfer > Target User Data Example | Interaction Handling Attempt ID Rcv | |
| Detail > Transfer > Target User Data Example | Start Date Time Key Rcv | |
| iWD | Category Level 10 | Capture Point Business Value Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Process Report • Resource Performance Report • Task Age Report • Task Detail Report • Task Work Detail Report • Inbound Intraday Email Process Report • Outbound Email Report |
| iWD | Category Level 3 | Capture Point Business Value Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Process Report • Resource Performance Report • Task Age Report • Task Detail Report • Task Work Detail Report • Inbound Intraday Email Process Report • Outbound Email Report |
| iWD | Category Level 4 | Capture Point Business Value Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Process Report • Resource Performance Report • Task Age Report • Task Detail Report • Task Work Detail Report • Inbound Intraday Email Process Report • Outbound Email Report |
| iWD | Category Level 5 | Capture Point Business Value Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Process Report • Resource Performance Report • Task Age Report • Task Detail Report • Task Work Detail Report • Inbound Intraday Email Process Report • Outbound Email Report |
| iWD | Category Level 6 | Capture Point Business Value Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Process Report • Resource Performance Report • Task Age Report • Task Detail Report • Task Work Detail Report • Inbound Intraday Email Process Report • Outbound Email Report |
| iWD | Category Level 7 | Capture Point Business Value Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Process Report • Resource Performance Report • Task Age Report • Task Detail Report • Task Work Detail Report • Inbound Intraday Email Process Report • Outbound Email Report |
| iWD | Category Level 8 | Capture Point Business Value Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Process Report • Resource Performance Report • Task Age Report • Task Detail Report • Task Work Detail Report • Inbound Intraday Email Process Report • Outbound Email Report |
| iWD | Category Level 9 | Capture Point Business Value Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Process Report • Resource Performance Report • Task Age Report • Task Detail Report • Task Work Detail Report • Inbound Intraday Email Process Report • Outbound Email Report |
| iWD | Custom Dimension | |
| iWD | Department | Capture Point Business Value Report • Capture Point Dashboard • Capture Point Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Backlog Summary • Intraday Process Report • Intraday Process Dashboard • Process Volume Report • Queue Priority Range Report • Queue Task Duration Report • Resource Performance Report • Resource Performance Dashboard • Task Age Dashboard • Task Age Report • Task Detail Report • Task Work Detail Report |
| iWD | Department Custom Dim Attribute 1 | Task Detail Report • Task Work Detail Report |
| iWD | Department Custom Dim Attribute 2 | Task Detail Report • Task Work Detail Report |
| iWD | Department Custom Dim Attribute 3 | Task Detail Report • Task Work Detail Report |
| iWD | Department Custom Dim Attribute 4 | Task Detail Report • Task Work Detail Report |
| iWD | Department Custom Dim Attribute 5 | Task Detail Report • Task Work Detail Report |
| iWD | Media Type | Intraday Process Report • Capture Point Business Value Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Resource Performance Report • Task Age Report • Task Detail Report • Task Work Detail Report |
| iWD | Process | Capture Point Business Value Report • Capture Point Dashboard • Capture Point Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Backlog Summary • Intraday Process Report • Intraday Process Dashboard • Process Volume Report • Queue Priority Range Report • Queue Task Duration Report • Resource Performance Report • Resource Performance Dashboard • Task Age Dashboard • Task Age Report • Task Detail Report • Task Work Detail Report |
| iWD | Process Custom Dim Attribute 2 | Task Detail Report • Task Work Detail Report |
| iWD | Process Custom Dim Attribute 3 | Task Detail Report • Task Work Detail Report |
| iWD | Process Custom Dim Attribute 4 | Task Detail Report • Task Work Detail Report |
| iWD | Process Custom Dim Attribute 5 | Task Detail Report • Task Work Detail Report |
| iWD | Process Custom Dim Attribute1 | Task Detail Report • Task Work Detail Report |
| iWD | Solution | |
| iWD | Tenant | Capture Point Business Value Report • Capture Point Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Backlog Summary • Intraday Process Report • Intraday Process Dashboard • Process Volume Report • Queue Priority Range Report • Queue Task Duration Report • Resource Performance Report • Task Work Detail Report |
| iWD | Tenant Custom Dim Attribute 1 | Task Detail Report • Task Work Detail Report |
| iWD | Tenant Custom Dim Attribute 2 | Task Detail Report • Task Work Detail Report |
| iWD | Tenant Custom Dim Attribute 3 | Task Detail Report • Task Work Detail Report |
| iWD | Tenant Custom Dim Attribute 4 | Task Detail Report • Task Work Detail Report |
| iWD | Tenant Custom Dim Attribute 5 | Task Detail Report • Task Work Detail Report |
| iWD > Age | Age Range | Task Age Report • Task Age Dashboard |
| iWD > Age | Age Range 1 day | |
| iWD > Age | Age Range 1 hour | |
| iWD > Age | Age Range 15 min | |
| iWD > Age | Age Range 4 hour | |
| iWD > Age | Age Range 8 hour | |
| iWD > Age | Age Range Minutes | |
| iWD > Age | Age Range Week | |
| iWD > Agent | Employee ID | Resource Performance Report • Resource Performance Dashboard |
| iWD > Agent | Interaction Subtype | Task Detail Report • Task Work Detail Report • Resource Performance Report |
| iWD > Agent | Interaction Type | Task Detail Report • Task Work Detail Report • Resource Performance Report |
| iWD > Agent | Result Code | Task Detail Report • Task Work Detail Report |
| iWD > Capture | Business Value Range | Capture Point Business Value Report |
| iWD > Capture | Business Value Range 10 | Capture Point Business Value Report • Capture Point Dashboard |
| iWD > Capture | Business Value Range 100 | Capture Point Business Value Report • Capture Point Dashboard |
| iWD > Capture | Business Value Range 1000 | Capture Point Business Value Report • Capture Point Dashboard |
| iWD > Capture | Business Value Range 5 | Capture Point Business Value Report • Capture Point Dashboard |
| iWD > Capture | Business Value Range 50 | Capture Point Business Value Report • Capture Point Dashboard |
| iWD > Capture | Business Value Range 500 | Capture Point Business Value Report • Capture Point Dashboard |
| iWD > Capture | Capture Point | Capture Point Business Value Report • Capture Point Dashboard • Capture Point Report • Capture Point Task Duration Report |
| iWD > Classification | Category | Task Detail Report • Task Work Detail Report |
| iWD > Classification | Customer Segment | Customer Segment Service Level Report • Task Detail Report • Task Work Detail Report |
| iWD > Classification | Media Channel | Task Detail Report • Task Work Detail Report |
| iWD > Classification | Product | Customer Segment Service Level Report • Task Detail Report • Task Work Detail Report |
| iWD > Classification | Product Subtype | Task Detail Report • Task Work Detail Report |
| iWD > Classification | Source Process | Task Detail Report • Task Work Detail Report |
| iWD > Classification | Source Process Subtype | Task Detail Report • Task Work Detail Report |
| iWD > Classification | Source Tenant | Task Detail Report • Task Work Detail Report |
| iWD > Email | QA Review Disposition Code | |
| iWD > Queue | Priority Range | Queue Priority Range Report |
| iWD > Queue | Queue | Queue Priority Range Report • Queue Task Duration Report • Task Detail Report • Task Work Detail Report |
| iWD > Service Objects | Batch ID | ETL Audit Dataset |
| iWD > Service Objects | Batch Last Event ID | ETL Audit Dashboard • ETL Audit Dataset |
| iWD > Service Objects | Capture ID | Task Detail Report • Task Work Detail Report |
| iWD > Service Objects | Component | iWD DB Schema Report |
| iWD > Service Objects | Customer ID | Task Detail Report • Task Work Detail Report |
| iWD > Service Objects | Data Source Name | ETL Audit Dataset • ETL Audit Dashboard |
| iWD > Service Objects | Data Source Type | ETL Audit Dataset • ETL Audit Dashboard |
| iWD > Service Objects | Employee ID | |
| iWD > Service Objects | ETL Audit Key | ETL Audit Dataset • ETL Audit Dashboard |
| iWD > Service Objects | Finish Time | ETL Audit Dataset • ETL Audit Dashboard |
| iWD > Service Objects | First Extracted Event ID | ETL Audit Dataset • ETL Audit Dashboard |
| iWD > Service Objects | Interaction ID | Task Detail Report • Task Work Detail Report |
| iWD > Service Objects | Job Type | ETL Audit Dataset • ETL Audit Dashboard |
| iWD > Service Objects | Last Employee ID | |
| iWD > Service Objects | Last Extracted Event ID | ETL Audit Dataset • ETL Audit Dashboard |
| iWD > Service Objects | Last Interval Date Key | ETL Audit Dataset • ETL Audit Dashboard |
| iWD > Service Objects | Last Interval Time Key | ETL Audit Dataset • ETL Audit Dashboard |
| iWD > Service Objects | Process Name | ETL Audit Dataset • ETL Audit Dashboard |
| iWD > Service Objects | Source Tenant | |
| iWD > Service Objects | Start Time | |
| iWD > Service Objects | Status | ETL Audit Dataset • ETL Audit Dashboard |
| iWD > Service Objects | Subversion | iWD DB Schema Report |
| iWD > Service Objects | Tenant | |
| iWD > Service Objects | Version | iWD DB Schema Report |
| iWD > Time | 15 Minutes | |
| iWD > Time | Date | |
| iWD > Time | Date Range | |
| iWD > Time | Date Time Key DAY | |
| iWD > Time | Day | Capture Point Business Value Report • Capture Point Dashboard • Capture Point Report • Customer Segment Service Level Dashboard • Customer Segment Service Level Report • Intraday Backlog Summary • Intraday Process Dashboard • Intraday Process Report • Process Volume Report • Queue Priority Range Report • Queue Task Duration Report • Queue Throughput Report • Resource Performance Dashboard • Resource Performance Report • Task Age Dashboard • Task Age Report |
| iWD > Time | Hour | |
| iWD > Time | Month | |
| iWD > Time | Month Year Ago | |
| iWD > Time | Month Year Next | |
| iWD > Time | Quarter | |
| iWD > Time | Service Date Time Key | |
| iWD > Time | Start Date Time Key | |
| iWD > Time | Week | |
| iWD > Time | Year | |
| Outbound Contact | Campaign | Agent Outbound Campaign Report • Campaign Callbacks Summary Report • Campaign Summary Report |
| Outbound Contact | Campaign Group | |
| Outbound Contact | Campaign Group Key | |
| Outbound Contact > Contact Attempt | Contact List | Contact List Effectiveness Report |
| Predictive Routing | Customer Data Found | Predictive Routing Detail Report |
| Predictive Routing | GPR Result ID | |
| Predictive Routing | Mode | Predictive Routing Detail Report |
| Predictive Routing | Model | Predictive Routing Agent Occupancy Dashboard • Predictive Routing AB Testing Report • Predictive Routing AB Testing Report (Hour) • Predictive Routing Agent Occupancy Report (Active Time & Predictive) • Predictive Routing Detail Report • Predictive Routing Operational Report • Predictive Routing Queue Statistics Report |
| Predictive Routing | Model ID | Predictive Routing Detail Report |
| Predictive Routing | Model Key | |
| Predictive Routing | Predictor | Predictive Routing Agent Occupancy Dashboard • Predictive Routing AB Testing Report • Predictive Routing AB Testing Report (Hour) • Predictive Routing Agent Occupancy Report (Active Time & Predictive) • Predictive Routing Detail Report • Predictive Routing Operational Report • Predictive Routing Queue Statistics Report |
| Predictive Routing | Predictor ID | Predictive Routing Detail Report |
| Predictive Routing | Predictor Key | |
| Predictive Routing | Predictor Switch | Predictive Routing - AHT and QUEUE • Predictive Routing - Model Efficiency • Predictive Routing Agent Occupancy • Agent Utilization • AHT • Predictive Routing AB Testing Report • Predictive Routing AB Testing Report (Hour) • Predictive Routing Agent Occupancy Report (Active Time & Predictive) • Predictive Routing Detail Report • Predictive Routing Operational Report • Predictive Routing Queue Statistics Report |
| Predictive Routing | Result | Predictive Routing AB Testing Report • Predictive Routing Detail Report • Predictive Routing Operational Report • Predictive Routing Queue Statistics Report |
| Predictive Routing | Status | Predictive Routing Detail Report |
| Queue | Queue | Abandon Delay Report • Agent Group Queue Business Attribute Report • Agent Queue Report • Callback Details Report • Interaction Traffic Report • Predictive Routing - AHT & Queue • Predictive Routing Queue Statistics Report • Queue Dashboard • Queue Outline Report • Queue Report • Queue Summary Report • Speed of Accept (hours) Report • Speed of Accept (seconds) Report |
| Queue | Queue Group | Interaction Traffic Group Report |
| Queue | Queue Group Combination Key | |
| Queue | Queue Group Key | |
| Queue | Queue Key | Callback Details Report |
| Queue | Workbin Owner | |
| Queue | Workbin Type | |
| Service Objects | Bound 1 | Abandon Delay Report • Speed of Accept (seconds) Report |
| Service Objects | Bound 10 | Speed of Accept (seconds) Report |
| Service Objects | Bound 11 | Speed of Accept (seconds) Report |
| Service Objects | Bound 12 | Speed of Accept (seconds) Report |
| Service Objects | Bound 13 | Speed of Accept (seconds) Report |
| Service Objects | Bound 14 | Speed of Accept (seconds) Report |
| Service Objects | Bound 15 | Speed of Accept (seconds) Report |
| Service Objects | Bound 16 | Speed of Accept (seconds) Report |
| Service Objects | Bound 17 | Speed of Accept (seconds) Report |
| Service Objects | Bound 18 | Speed of Accept (seconds) Report |
| Service Objects | Bound 19 | Speed of Accept (seconds) Report |
| Service Objects | Bound 2 | Abandon Delay Report • Speed of Accept (seconds) Report |
| Service Objects | Bound 3 | Abandon Delay Report • Speed of Accept (seconds) Report |
| Service Objects | Bound 4 | Abandon Delay Report • Speed of Accept (seconds) Report |
| Service Objects | Bound 5 | Abandon Delay Report • Speed of Accept (seconds) Report |
| Service Objects | Bound 6 | Abandon Delay Report • Speed of Accept (seconds) Report |
| Service Objects | Bound 7 | Abandon Delay Report • Speed of Accept (seconds) Report |
| Service Objects | Bound 8 | Abandon Delay Report • Speed of Accept (seconds) Report |
| Service Objects | Bound 9 | Abandon Delay Report • Speed of Accept (seconds) Report |
| Service Objects | Group Type | |
| Service Objects | Interaction Descriptor Key | Interaction Handling Attempt Report |
| Service Objects | Media Type | Agent Performance Dashboard • Contact Center Dashboard • Predictive Routing Agent Occupancy • Queue Dashboard • Supervisor Dashboard • Abandon Delay Report • Agent Activity • Agent Conduct Report • Agent Group Business Attribute Report • Agent Group Interaction Handling Report • Agent Group Queue Business Attribute Report • Agent Interaction Hierarchy Report • Agent Interaction State • Agent Interval Based Report • Agent Login-Logout Details Report • Agent Not Ready Reason Code Report • Agent Not Ready Report • Agent Outbound Campaign Report • Agent Queue Report • Agent Report • Agent Social Engagement Report • Agent State Details Report • Agent Summarized State • Agent Summary Activity Email Report • Agent Summary Activity Report (Active) • Agent Summary Activity Report (Interaction) • Agent Utilization Report • Bot Session Overall • Business Metrics Executive Report • Campaign Callbacks Summary Report • Campaign Summary Report • Chat Agent Stats • Chat Engagement Report • Chat Interaction Stats • Chat Message Statistics Report • Chat Session Report • Chat Termination Report • Co-browse Detail Report • Co-browse Summary Report • Contact Center Report • Customer Perspective Report • Interaction Flow Report • Interaction Handling Attempt Report • Interaction Traffic Group Report • Interaction Traffic Report • Interaction Volume Business Attribute Email Report • Interaction Volume Business Attribute Report • Predictive Routing AB Testing Report • Predictive Routing AB Testing Report (Hour) • Predictive Routing Agent Occupancy Report (Active Time and Predictive) • Predictive Routing Agent Occupancy Report (Interaction Time) • Predictive Routing Detail Report • Predictive Routing Operational Report • Predictive Routing Queue Statistics Report • Queue Outline Report • Queue Report • Queue Summary Report • Sessions Handled by Bots • Speed of Accept (hours) Report • Speed of Accept (seconds) Report • Task Routing Agent Activity • Task Routing Agent Group Activity • Task Routing Agent Group Summary Activity • Task Routing Agent Summary Activity • Task Volume Report • Transfer Detail Report |
| Service Objects | Resource Group | |
| Service Objects | Resource Name | |
| Service Objects | Schema Name | CX Insights Schema Name |
| Service Objects | Schema Version | CX Insights Schema Version |
| Service Objects | Target Queue | |
| Service Objects | Tenant | Predictive Routing Agent Occupancy • Supervisor Dashboard • Abandon Delay Report • Agent Activity • Agent Conduct Report • Agent Group Business Attribute Report • Agent Group Interaction Handling Report • Agent Group Queue Business Attribute Report • Agent Interaction Hierarchy Report • Agent Interaction State • Agent Interval Based Report • Agent Login-Logout Details Report • Agent Not Ready Reason Code Report • Agent Not Ready Report • Agent Omnichannel Report • Agent Outbound Campaign Report • Agent Queue Report • Agent Social Engagement Report • Agent State Details Report • Agent Summarized State • Agent Summary Activity Email Report • Agent Summary Activity Report (Active) • Agent Summary Activity Report (Interaction) • Agent Utilization Report • Agent Wrap Report • Bot Sessions Overall • Business Metrics Executive Report • Callback Details Report • Callback Summary Report • Campaign Callbacks Summary Report • Campaign Summary Report • Chat Agent Stats • Chat Engagement Report • Chat Interaction Stats • Chat Message Statistics Report • Chat Session Report • Chat Termination Report • Contact List Effectiveness Report • Customer Perspective Report • Interaction Flow Report • Interaction Handling Attempt Report • Interaction Traffic Group Report • Interaction Traffic Report • Interaction Volume Business Attribute Email Report • Interaction Volume Business Attribute Report • Pre-Agent Termination Report • Predictive Routing AB Testing Report • Predictive Routing AB Testing Report (Hour) • Predictive Routing Agent Occupancy Report (Active Time and Predictive) • Predictive Routing Agent Occupancy Report (Interaction Time) • Predictive Routing Detail Report • Predictive Routing Operational Report • Predictive Routing Queue Statistics Report • Queue Outline Report • Queue Summary Report • Sessions Handled by Bots • Speed of Accept (hours) Report • Speed of Accept (seconds) Report • Task Routing Agent Activity • Task Routing Agent Group Activity • Task Routing Agent Group Summary Activity • Task Routing Agent Summary Activity • Task Volume Report • Transfer Detail Report |
| Service Objects | Time Range Key | Abandon Delay Report • Speed of Accept (hours) Report • Speed of Accept (seconds) Report |
| Time | Date | |
| Time | Date Range | Agent Activity • Agent Interaction State • Agent Omnichannel Activity Report • Agent Summarized State • Agent Summary Activity Email Report • Agent Summary Activity Report (Active) • Agent Summary Activity Report (Interaction) • Bot Sessions Overall • Chat Agent Stats • Chat Engagement Report • Chat Interaction Report • Chat Message Statistics Report • Chat Session Report • Chat Termination Report • Pre-Agent Termination Report • Sessions Handled by Bots • Task Routing Agent Activity • Task Routing Agent Group Activity • Task Routing Agent Group Summary Activity • Task Routing Agent Summary Activity |
| Time | Day | Abandon Delay Report • Agent Activity • Agent Group Business Attribute Report • Agent Group Interaction Handling Report • Agent Interaction Hierarchy Report • Agent Interaction State • Agent Omnichannel Activity Report • Agent Outbound Campaign Report • Agent Performance Dashboard • Agent Queue Report • Agent Report • Agent Social Engagement Report • Agent Summarized State • Agent Summary Activity Email Report • Agent Summary Activity Report (Active) • Agent Summary Activity Report (Interaction) • Agent Task Dashboard • Agent Utilization • Agent Utilization Email Report • Agent Utilization Report • AHT • Application Duration Report • Application Summary Report • Async Chat Dashboard • Blocks Summary Report • Bot Dashboard • Bot Session Overall • Business Metrics Executive Report • Callback Summary Report • Campaign Callbacks Summary Report • Campaign Summary Report • Chat Agent Stats • Chat Engagement Report • Chat Interaction Stats • Chat Termination Report • Co-browse Summary Report • Contact Center Report • Contact List Effectiveness Report • Customer Perspective Report • Interaction Traffic Group Report • Interaction Traffic Report • Interaction Volume Business Attribute Email Report • Interaction Volume Business Attribute Report • Milestone Summary Report • Model Efficiency • Pre-Agent Termination Report • Predictive Routing AB Testing Report • Predictive Routing AB Testing Report (Hour) • Predictive Routing Operational Report • Predictive Routing Queue Statistics Report • Queue Outline Report • Queue Report • Queue Summary Report • Sessions Handled by Bots • Speed of Accept (hours) Report • Speed of Accept (seconds) Report • Survey Answer Report • Survey Statistics Report • Task Routing Agent Activity • Task Routing Agent Group Activity • Task Routing Agent Group Summary Activity • Task Volume Report |
| Time | Hour | Agent Conduct Report • Agent Interval Based Report • Agent Not Ready Reason Code Report • Agent Not Ready Report • Agent Wrap Report |
| Time | Month | Agent Group Queue Business Attribute Report |
| Time | Month Year Ago | |
| Time | Month Year Next | |
| Time | Quarter | |
| Time | Start Date Time Key | Agent Login-Logout Details Report • Agent State Details Report • Callback Details Report • Interaction Handling Attempt Report |
| Time | Start Date Time Key IF | Interaction Handling Attempt Report |
| Time | Start Date Time Key IRF | Interaction Handling Attempt Report |
| Time | Start Date Time Key SSF | Interaction Handling Attempt Report |
| Time | Start Date Time Key SSuF | Interaction Handling Attempt Report |
| Time | Subhour | |
| Time | Week | Contact Center Report • Contact Center Dashboard |
| Time | Year | |
| User Data Call Survey | Agent Score | |
| User Data Call Survey | Call Score | |
| User Data Call Survey | Company Score | |
| User Data Call Survey | IQ1 - IQ4 | |
| User Data Call Survey | Product Score | |
| User Data Call Survey | SQ1 - SQ2 | |
| User Data Example | Category | Agent Social Engagement Report |
| User Data Example | Category Key | |
| User Data Example | Classify Actionability Category | Agent Social Engagement Report |
| User Data Example | Classify Sentiment Category | Agent Social Engagement Report |
| User Data Example | Dimension 1 - Dimension 5 | |
| User Data Example | Dimension 2 Gen - Dimension 5 Gen | |
| User Data Example | Dimension 6 - Dimension 10 | |
| User Data Example | Dimension 6 Gen - Dimension 10 Gen | |
| User Data Example | GSW Call Type | |
| User Data Example | Influence Category | Agent Social Engagement Report |
| User Data Example | Screen Actionability Category | |
| User Data Example | Screen Sentiment Category |
This page was last edited on December 1, 2020, at 15:54.
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