Jdruker/GCXI MoreMetricsQueries

Disposition type

Metric	Folder
% Abandoned Inviting	Agent > Activity
% Abandoned Inviting	Agent > Activity > Queue
% Accepted	Agent > Activity > Queue
% Transfer Initiated Agent	Agent > Activity > Queue
% Transfer Initiated	Agent > Activity
% Transfer Initiated	Agent > Activity > Queue
% Transfer Received Accepted	Agent > Activity
% Transfer Received Accepted	Agent > Activity > Queue
% Wrap In Time	Agent > State and Reason > Interaction State
Abandoned Inviting	Agent > Activity
Abandoned Inviting	Agent > Activity > Queue
Accepted Others	Agent > Activity > Queue
Accepted Thread	Agent > Activity
Accepted Thread	Agent > Activity > Queue
Accepted Unique	Agent > Activity
Accepted Unique	Agent > Activity > Queue
Accepted	Agent > Activity
Accepted	Agent > Activity > Queue
Actionability	Agent > Activity
Actionability	Agent > Activity > Queue
Agent Disconnect First	Agent > Activity
Agent Disconnect First	Agent > Activity > Queue
Avg Actionability Score	Agent > Activity
Avg Actionability Score	Agent > Activity > Queue
Avg Conference Accepted Handle Time	Agent > Activity
Avg Consult Initiated Time	Agent > Activity
Avg Consult Initiated Time	Agent > Activity > Queue
Avg Consult Received Time	Agent > Activity
Avg Consult Received Time	Agent > Activity > Queue
Avg Consult Received Warm Time	Agent > Activity
Avg Consult Received Warm Time	Agent > Activity > Queue
Avg Consult Received Warm Wrap Time	Agent > Activity > Queue
Avg Consult Received Wrap Time	Agent > Activity
Avg Consult Received Wrap Time	Agent > Activity > Queue
Avg Engage Time	Agent > Activity
Avg Engage Time	Agent > Activity > Queue
Avg Handle Time	Agent > Activity
Avg Handle Time	Agent > Activity > Queue
Avg Hold Time	Agent > Activity
Avg Hold Time	Agent > Activity > Queue
Avg Influence Score	Agent > Activity
Avg Influence Score	Agent > Activity > Queue
Avg Invite Time	Agent > Activity
Avg Invite Time	Agent > Activity > Queue
Avg Revenue	Agent > Activity > Queue
Avg Satisfaction	Agent > Activity
Avg Satisfaction	Agent > Activity > Queue
Avg Sentiment Score	Agent > Activity
Avg Sentiment Score	Agent > Activity > Queue
Avg Transfer Accepted Handle Time	Agent > Activity
Avg Transfer Initiated Handle Time	Agent > Activity
Avg Wrap Time	Agent > Activity
Avg Wrap Time	Agent > Activity > Queue
Conference Accepted Time	Agent > Activity
Conference Initiated	Agent > Activity
Conference Initiated	Agent > Activity > Queue
Conference Offered	Agent > Activity
Conference Received Accepted	Agent > Activity
Conference Received Accepted	Agent > Activity > Queue
Consult Initiated Time	Agent > Activity
Consult Initiated Time	Agent > Activity > Queue
Consult Initiated	Agent > Activity
Consult Initiated	Agent > Activity > Queue
Consult Offered	Agent > Activity
Consult Received Accepted Warm	Agent > Activity
Consult Received Accepted Warm	Agent > Activity > Queue
Consult Received Accepted	Agent > Activity
Consult Received Hold	Agent > Activity
Consult Received Hold	Agent > Activity > Queue
Consult Received Time	Agent > Activity
Consult Received Time	Agent > Activity > Queue
Consult Received Warm Hold	Agent > Activity
Consult Received Warm Hold	Agent > Activity > Queue
Consult Received Warm Time	Agent > Activity
Consult Received Warm Time	Agent > Activity > Queue
Consult Received Wrap Time	Agent > Activity
Consult Received Wrap Time	Agent > Activity > Queue
Consult Received Wrap	Agent > Activity
Consult Received Wrap	Agent > Activity > Queue
Consult Responses	Agent > Activity
Consult Responses	Agent > Activity > Queue
Engage Time	Agent > Activity
Engage Time	Agent > Activity > Queue
Engage	Agent > Activity
Focus Time	Agent > Activity
Focus Time	Agent > Activity > Queue
Focus	Agent > Activity
Focus	Agent > Activity > Queue
Handle Time	Agent > Activity
Handle Time	Agent > Activity > Queue
Hold Time	Agent > Activity
Hold Time	Agent > Activity > Queue
Hold	Agent > Activity
Hold	Agent > Activity > Queue
Influence Score	Agent > Activity
Influence Score	Agent > Activity > Queue
Invite Time	Agent > Activity
Invite Time	Agent > Activity > Queue
Invite	Agent > Activity
Invite	Agent > Activity > Queue

More...