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User:FarrNorth

Genesys Care (Support)

On-Premise Guides & Processes

Documentation for Customers with On-Premises licenses. Locate resources, tools and information that will aid in resolving your issues. These documents provide the key processes and policies leveraged during your Customer Care interactions.

Cloud Guides & Processes

Documentation for Customers with Cloud subscriptions. Locate resources, tools and information that will aid in resolving your issues. These documents provide the key processes and policies leveraged during your Customer Care interactions.

Apps & Tools

Access this tab for all current Apps & Tolls User Guides and Release Notes.


Genesys Care Support Processes for On-Premise Customers Formerly the Genesys Care Program Guide, this online document provides information for On-Premise customers on how to work with Genesys Customer Care for maintenance and support benefits.

Genesys Care Support Guide for On-Premises Customers This downloadable guide provides information for On-Premise customers on Response, Restoration and Resolution targets and Responsibilities.

Genesys Custom Application Support Guide This downloadable guide provides guidelines for working with Customer Care for custom applications / solutions and PS assets.


Genesys Care Support Processes for Cloud Customers This online document provides information for Cloud customers on how to work with Genesys Customer Care for maintenance and support benefits.

Genesys Care Support Guide for Cloud Resellers This downloadable guide provides information for Cloud Resellers on Response, Restoration and Resolution targets and Responsibilities.

Genesys Care Support Guide for Cloud Subscriptions This downloadable guide provides information for Cloud customers on Response, Restoration and Resolution targets and Responsibilities.


Genesys Care Remote Alarm Monitoring - Standard Delivery Guide Use this guide to install and configure the Genesys Care Remote Alarm Monitoring - Standard Delivery tool.

Genesys Care Remote Alarm Monitoring - Advanced Delivery Guide Use this guide to install and configure the Genesys Care Remote Alarm Monitoring - Advanced Delivery tool.

Log File Management Tool Deployment and User's Guide Use this guide to install and configure the Log File Management Tool.

Genesys Care Mobile App Guide Use this guide to install and configure the Genesys Care Mobile App, available for IOS and Android.


Retrieved from "https://docs.genesys.com/User:FarrNorth (2019-06-15 21:31:12)"
This page was last modified on August 10, 2015, at 10:09.