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Published Option
SynchronizationLevel
Default Value: 2
Valid Values: 0, 1, 2
Changes Take Effect: Immediately
Dependencies: None
Introduced: 8.5.100.24
Specifies the level of synchronization that WFM Server performs.
Valid values are:
- 0—Synchronization is off
- 1—Synchronizes only agents in sites that are explicitly assigned to the WFM Server and specified in Web for Supervisors Organization > Sites. Skills are not fully synchronized, but they are imported if the agent to be synchronized has skills that are not yet imported. Time zones are not synchronized.
- 2—Full synchronization is on, including time zones and skill definitions. Agents of all sites and unassigned agents are synchronized, except those belonging to sites that are explicitly assigned to a different WFM Server in Organization > Sites.
Tip
If the
SynchronizationAllowZeroSkillLevel option value is set to
true and the skill level for agents is changed in Genesys Administrator several times within a 10-seconds interval, they will be ignored during real-time synchronization. The skill level will be synchronized during full synchronization.
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