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Glossary:WFM Server

A Workforce Management (WFM) server that manages all of the requests from the WFM Web application, including retrieving agent schedules upon request and providing them to WFM Web. WFM Server manages the requests and responses from WFM Web applications, the WFM Database Utility, and all of the other Workforce Management (WFM) components, such as WFM Builder. WFM Server also writes any change that is made in the WFM Web Schedule window to the WFM Database Utility.


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This page was last modified on November 27, 2013, at 16:00.