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Glossary:WFM Configuration Utility

A Workforce Management (WFM) application that you can use to configure enterprise objects, such as Agents, Activities, and Rotating Patterns; policies objects such as working hours, activity open hours, and time-off rules; and user-security settings. You can also use it to import and export historical data. This functionality was formerly provided in the WFM application.


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Retrieved from "https://docs.genesys.com/Glossary:WFM_Configuration_Utility (2019-04-18 14:08:01)"
This page was last modified on November 27, 2013, at 15:51.