Voice Callback

Also known as VCB. A Genesys product that enables a caller to hang up without losing his or her place in the queue; then, when it is that customer’s turn to speak with an agent, the agent calls the customer back. Voice callback also enables the caller to request a date and time in the future when he or she would prefer to receive a callback from an agent, if the estimated waiting time is longer than is convenient for the caller.

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