Voice Application Reporter

Also known as VAR. A server that takes logging events from Genesys Studio–generated applications, and stores the information for later queries through a VAR client. It also provides web-based reports that display hourly, daily, and weekly application usage. These reports show the total number of calls that were received and that were lost, as well as the total number of calls that were completed and that were transferred in Interactive Voice Response (IVR) and IVR-controlled applications.

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