Transaction

A process that is defined by and at the business level, and has clearly defined beginnings and endings. A transaction may require one or more interactions for completion. Transaction types are not known or defined in unenhanced Genesys technology. However, transaction-related reporting is potentially of enormous interest to Genesys customers. A transaction provides the logical and, possibly, technical linkage with other systems, such as Customer Relationship Management (CRM), customer applications, and so on.

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