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Glossary:Trading

In Workforce Management (WFM), enables agents who have compatible schedules to trade them. Agents can do this by using the WFM Web for Agents interface. Supervisors can view, approve, and decline trades by using the WFM Web for Supervisors interface. Agents can either propose trades to all agents who have compatible schedules or send trade invitations only to specific individuals. Agent trades that fulfill all constraints are accepted automatically, which reduces the time that is needed for supervisors to review trades.


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This page was last modified on January 7, 2014, at 08:10.