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Glossary:Total Waiting

In Premier Edition Cloud, the total amount of time calls spend waiting in the ACD queue.


For More Information

  • Thresholds
    In the Premier Edition Cloud Current VCC Dashboard Help
  • Thresholds
    In the Premier Edition Cloud Current2 VCC Dashboard Help


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Retrieved from "https://docs.genesys.com/Glossary:Total_Waiting (2019-05-24 12:30:21)"
This page was last modified on October 14, 2016, at 11:49.