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Glossary:Time Off

In Workforce Management (WFM), formerly called vacation, and of which there was only one type. Now, you can configure multiple types of time off by using different parameters and different time-off rules. In WFM Web for Agents, agents use the Time Off module to view, request, and remove time off.
See also Time-Off Type, Time-Off Limit, and Time-Off Rule.


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This page was last modified on January 7, 2014, at 07:08.