Threshold

In Workforce Management (WFM), a predefined level that is used in compliance calculations. For example, suppose that an agent is scheduled to start a shift at 12:00 PM, and that the Start Before threshold is set for five minutes. If the agent starts the shift at 11:54 AM, which is beyond the five-minute threshold, this is stored in the database and appears on the compliance reports as a noncompliant event.

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