Jump to: navigation, search

Glossary:Threshold

In Workforce Management (WFM), a predefined level that is used in compliance calculations. For example, suppose that an agent is scheduled to start a shift at 12:00 PM, and that the Start Before threshold is set for five minutes. If the agent starts the shift at 11:54 AM, which is beyond the five-minute threshold, this is stored in the database and appears on the compliance reports as a noncompliant event.


For More Information

Nothing links to this glossary term - yet!


Suggestions

To comment on a term, or suggest a new term, send a quick email to the Glossary Team

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Retrieved from "https://docs.genesys.com/Glossary:Threshold (2019-08-23 12:32:59)"
This page was last modified on January 7, 2014, at 08:07.