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Task Sequence

An object that is composed of one or more tasks that are positioned by relative times; it may be used to fill a working shift. A specific task sequence is assigned to a specific shift during the scheduling process, based on optimization criteria. A task sequence may be completely filled with task time, or it may contain periods of nontask time.
In Workforce Management (WFM), a defined period of time during which agents can work only on a specified set of tasks—an Activity Set.


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This page was last edited on July 30, 2020, at 16:23.
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