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Glossary:Synchronization Constraint

A Workforce Management (WFM) parameter that you can set to ensure that an agent starts each workday at the same time either for a specified number of weeks or for an entire schedule period. This feature enables more fixed, predictable schedules. Synchronization includes a Flexibility option, which enables Scheduler to vary the schedule start and end times within a specified range. Allowing some flexibility will optimize a schedule.


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This page was last modified on January 7, 2014, at 07:05.