A Workforce Management (WFM) parameter that you can set to ensure that an agent starts each workday at the same time either for a specified number of weeks or for an entire schedule period. This feature enables more fixed, predictable schedules. Synchronization includes a Flexibility option, which enables Scheduler to vary the schedule start and end times within a specified range. Allowing some flexibility will optimize a schedule.
For More Information
Nothing links to this glossary term - yet!
To comment on a term, or suggest a new term, send a quick email to the Glossary Team