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Glossary:Speed Of Answer

In Premier Edition Cloud, the total amount of time (usually measured in seconds) that it takes for a call to be answered by an agent.


For More Information

  • Queues
    In the Premier Edition Cloud Current VCC Dashboard Help
  • Skills
    In the Premier Edition Cloud Current2 VCC Dashboard Help
  • Queues
    In the Premier Edition Cloud Current2 VCC Dashboard Help
  • Skills
    In the Premier Edition Cloud Current VCC Dashboard Help


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Retrieved from "https://docs.genesys.com/Glossary:Speed_Of_Answer (2019-05-24 13:16:33)"
This page was last modified on October 19, 2016, at 09:48.