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Glossary:Skill Service Level

In Premier Edition Cloud, a type of functionality found in the Settings view in VCC Dashboard, which allows a contact center administrator to configure a service level for each skill within that contact center.

See Service Level and Queue Service Level.


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Retrieved from "https://docs.genesys.com/Glossary:Skill_Service_Level (2019-08-20 16:05:08)"
This page was last modified on October 14, 2016, at 11:05.