Self-Service Application

Any nonhuman resource. Note that the boundaries of a self-service application are defined exclusively by the logical point at which this application engages in any interaction (as opposed to the hardware configuration or the number of channels through which it is connected to a media network). For example, an Interactive Voice Response (IVR) system, which can apply different scripts after answering the call (depending on some external criteria or instruction), will have as many self-service applications as there are scripts.

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