Screen Pop

Also known as Screen Population. Information that is automatically displayed on an agent’s computer screen as an interaction is being delivered to that agent. The process of accessing specific information automatically from enterprise databases and bringing it to an agent’s desktop. Screen pops are typically used to bring customer information to agent desktops as calls or web contacts arrive, for customer service purposes. A screen pop can also be a separate window that is opened while a customer is on a web page.

For More Information Logging in In the Web Services and Applications 8.5.2 Gplus Adapter User Guide Logging in (v8) In the Genesys Engage cloud Public Genesys Engage cloud Agent's Guide Logging in In the Web Services and Applications 8.5.2 Gplus Adapter User Guide

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