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Glossary:Schedule Suitability

The degree of optimization that is achieved by the Workforce Management (WFM) schedule for every 15-minute interval. For example, if the required number of agents is five, and the scheduled number of agents is six, the suitability (difference) is one. Also referred to as overs and unders.


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This page was last modified on January 7, 2014, at 08:00.