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Glossary:Rotating Pattern

In Workforce Management (WFM), a set of weekly schedule patterns that you can have Scheduler assign to agents. The weekly pattern can include combination of shifts, days off, specified working hours, and availability periods.


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Retrieved from "https://docs.genesys.com/Glossary:Rotating_Pattern (2019-05-24 13:02:24)"
This page was last modified on January 7, 2014, at 07:56.