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Glossary:Remote Agent

In Premier Edition Cloud, agents who work in a home office environment through teleworking or telecommuting. The Caller ID overwrite functionality found in VCC Dashboard is used to provide the same outbound Automatic Number Identification (ANI) when agents make an outbound call, which ensures that a remote agent's home phone number is not displayed to the receiving party.

See also Agent.


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Retrieved from "https://docs.genesys.com/Glossary:Remote_Agent (2019-05-26 19:23:03)"
This page was last modified on October 14, 2016, at 11:08.