Remote Agent

In Premier Edition Cloud, agents who work in a home office environment through teleworking or telecommuting. The Caller ID overwrite functionality found in VCC Dashboard is used to provide the same outbound Automatic Number Identification (ANI) when agents make an outbound call, which ensures that a remote agent's home phone number is not displayed to the receiving party.

See also Agent.

For More Information How Do I Assign Caller IDs to the Contact Center? In the Premier Edition Cloud Current VCC Dashboard Help How Do I Assign Caller IDs to the Contact Center? In the Premier Edition Cloud Current2 VCC Dashboard Help

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