Queue

A type of Directory Number (DN) that is created to hold calls or messages that are waiting to be picked up. A queue is the holding point for calls or interactions that are waiting to be answered by an agent. The calls or interactions are usually assigned to available agents in a first-arrived, first-answered basis, but they may also be assigned according to a company’s routing strategies.
In Multimedia, a logical entity in the Interaction Server database that is represented as an object in business processes, and that is called an interaction queue. Typically, there is an Inbound queue, an Outbound queue, and various intermediary queues.

For More Information Configuring System-Access Permissions In the Workspace Desktop Edition 8.5.0 Workspace Desktop Edition Deployment Guide Service Level In the Premier Edition Cloud Current VCC Dashboard Help Service Level In the Premier Edition Cloud Current2 VCC Dashboard Help How Do I Assign Queues to Teams? In the Premier Edition Cloud Current VCC Dashboard Help How Do I Assign Queues to Teams? In the Premier Edition Cloud Current2 VCC Dashboard Help How do I set the Queue Service Levels? In the Premier Edition Cloud Current VCC Dashboard Help

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