Quality of Service
Also known as QoS. The set of parameters and their values that determine the performance of a connection. QoS specifies a guaranteed throughput level. For example, a QoS-enabled network would automatically prioritize the use of bandwidth, so that two parties can exchange video or voice information without disruption.
One or more statistics that Workforce Management (WFM) uses to compare the actual values with the service objectives that were projected in the schedule for each activity. This includes statistics that track service level and Average Speed of Answer (ASA). Used for immediate activities.
Other products that support this are SIP Server and Genesys Voice Platform (GVP).
- For GVP, the term is referred to as Service Quality. You can find information on its use in the GVP 8.5 Deployment Guide, GVP 8.5 User's Guide, and GVP 8.1 Web Services API.
- For SIP Server, you can find information on its use in the SIP Server 8.1 Deployment Guide.
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